Implementation Consultant
Austin
Professional Services – Enterprise Services /
Salary/Employee: Full Time /
Hybrid
We are seeking a highly skilled Implementation Consultant to join our Fourth team! You will be a highly confident and motivated individual with prior experience in the hospitality and/or retail industries, ideally using Fourth Solutions. This individual will work with our Customers and Project Managers to implement Fourth’s solution quickly, safely and effectively.
Fourth’s Professional Services team will work closely with Customers within the hospitality and retail sectors understanding their business and configuring our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities. The key responsibility of the Implementation Consultant is the delivery of the required Fourth solution to the satisfaction of our customers. This will mean developing a good understanding of the Fourth solutions and the ability to transform our Customers’ requirements as well as consulting on best practice.
The Role. . .
- Delivery of the required Fourth solution as part of the implementation process configuring Fourth Solutions for Customers to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities.
- Perform the following key functions as part of an implementation:
- o Discover customer business requirements and document your findings
- o Create a task list and timelines working with the customer and any applicable implementation partners within the wider Fourth team
- o Own the software configurations for all Fourth products and documents best practice process and system configuration with customers
- o Configure the solution in line with best practice in consultation with the Customerto ensure optimal design of Fourth Solutions to best meet business needs.
- o Ensure any applicable data is loaded to the solution
- o Deliver customer training, leveraging digital learning tools
- o Support the customer through a “hypercare” period post initial go-live
- o Participate in formal hand-over with the Customer Support and Customer Success teams within Fourth
- Driving and supporting the delivery of solution training content as part of the wider Professional Services team for the Fourth University
- Works with the Project Manager to advise customer on Change Management processes ensuring the smoothest project and best customer ROI
The Ideal Candidate. . .
- Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.
- Consulting and guiding our customers, including on what works well for other users across the industry.
- Working with Project Managers on all levels of solution implementation complexities to support maximum revenue delivery for both subscription and services revenue
- Collaborative team player who demonstrates leadership, flexibility and can-do attitude as part of a motivated, high-performance Professional Services Team in a dynamic and fast-paced environment.
- Extensive knowledge of the hospitality and/or retail industry and best practices for operational processes incorporating Fourth’s Solutions. Sharing of advice, expertise and industry best practices with Customers to maximize the value of Fourth solutions to ensure the solutions are embedded within the business
- Presentation, training and meeting facilitation skills.
- Responsible for sharing knowledge and expertise within the business, interfacing to all departments to support them as a senior industry figure and solution expert.
- Exhibits skills to provide solution guidance to the wider Professional Services team, understanding the demonstrating different techniques to support team knowledge sharing and cross-training.
- Providing subject matter expertise for customer & internal training materials and peer reviewing solution articles for the customer community
- Engaging with Solution Directors on product decision teams to prepare for new product launches or solution changes by supporting internal training/communication and expertise within Professional Services.
- Extreme customer satisfaction, measured by surveys
- Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.
- Consulting and guiding our customers, including on what works well for other users across the industry.
- Working with Project Managers on all levels of solution implementation complexities to support maximum revenue delivery for both subscription and services revenue
- Collaborative team player who demonstrates leadership, flexibility and can-do attitude as part of a motivated, high-performance Professional Services Team in a dynamic and fast-paced environment.
- Extensive knowledge of the hospitality and/or retail industry and best practices for operational processes incorporating Fourth’s Solutions. Sharing of advice, expertise and industry best practices with Customers to maximize the value of Fourth solutions to ensure the solutions are embedded within the business
- Presentation, training and meeting facilitation skills.
- Responsible for sharing knowledge and expertise within the business, interfacing to all departments to support them as a senior industry figure and solution expert.
- Exhibits skills to provide solution guidance to the wider Professional Services team, understanding the demonstrating different techniques to support team knowledge sharing and cross-training.
- Providing subject matter expertise for customer & internal training materials and peer reviewing solution articles for the customer community
- Engaging with Solution Directors on product decision teams to prepare for new product launches or solution changes by supporting internal training/communication and expertise within Professional Services.
- Extreme customer satisfaction, measured by surveys
