Solutions Consultant (WFM)
London
Professional Services /
Salary/Employee: Full Time /
Hybrid
You will be a highly confident and motivated individual ideally with prior experience using Fourth Solutions. This individual will work with our Project Management and Solution Consulting teams throughout an implementation to ensure efficient solution configuration to meet the Customer requirements as part of the overall implementation. This will require in depth understanding of Fourth’s solution(s) and the ability to transform implementation requirements into tangible actions to accelerate the speed of deployment for a Fourth Implementation.
The role . . .
- Consulting and guiding our customers, including on what works well for other users across the industry. Proactively working with Customers to maximize ROI on their Fourth solutions.
- Working with project management on emerging or enterprise implementations to maximise revenue conversions for Fourth, both MRR and NRR.
- Collaborative team player who demonstrates flexibility and can-do attitude as part of a motivated, high-performance Solution Consulting Team in a dynamic and fast-paced environment.
- Good knowledge of the hospitality industry and best practices for operational processes incorporating Fourth’s Solutions.
- Partners with the Sales, Project Management team, Customer Success team and technical specialists at each phase of the customer journey to provide product-level expertise, ensuring that any potential challenges are addressed.
- Pre-sales engagements with emerging or enterprise customers, supporting solution demonstrations and solution value selling with the commercial teams.
The ideal candidate . . .
- Experience consulting with Customers and solving problems through creative technical solutions.
- Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.
- Presentation, solution demonstration, training and meeting facilitation skills.
- Ability to work independently and deliver to timelines
- Emotional intelligence and ability to communicate at all levels
- Focused, with a high attention to detail
- You must be comfortable working in a team environment yet confident enough to achieve your results in an independent manner.
