Solutions Consultant (WFM)

London
Professional Services /
Salary/Employee: Full Time /
Hybrid
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
 
Interested in joining our smart, fun, and talented team?

You will be a highly confident and motivated individual ideally with prior experience using Fourth Solutions. This individual will work with our Project Management and Solution Consulting teams throughout an implementation to ensure efficient solution configuration to meet the Customer requirements as part of the overall implementation.  This will require in depth understanding of Fourth’s solution(s) and the ability to transform implementation requirements into tangible actions to accelerate the speed of deployment for a Fourth Implementation.

The role . . .

    • Consulting and guiding our customers, including on what works well for other users across the industry. Proactively working with Customers to maximize ROI on their Fourth solutions.
    • Working with project management on emerging or enterprise implementations to maximise revenue conversions for Fourth, both MRR and NRR.
    • Collaborative team player who demonstrates flexibility and can-do attitude as part of a motivated, high-performance Solution Consulting Team in a dynamic and fast-paced environment.
    • Good knowledge of the hospitality industry and best practices for operational processes incorporating Fourth’s Solutions.
    • Partners with the Sales, Project Management team, Customer Success team and technical specialists at each phase of the customer journey to provide product-level expertise, ensuring that any potential challenges are addressed.
    • Pre-sales engagements with emerging or enterprise customers, supporting solution demonstrations and solution value selling with the commercial teams.

The ideal candidate . . .

    • Experience consulting with Customers and solving problems through creative technical solutions.
    • Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.
    • Presentation, solution demonstration, training and meeting facilitation skills.
    • Ability to work independently and deliver to timelines
    • Emotional intelligence and ability to communicate at all levels
    • Focused, with a high attention to detail
    • You must be comfortable working in a team environment yet confident enough to achieve your results in an independent manner.
Benefits
🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.
🧘‍♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
💻 Laptop and equipment.
🏥 Healthcare expense claim tools!
📔 Like in life, at work we also want you to grow with certifications.
🎉 Annual meet ups!
👥 Enhanced parenting scheme!
🚲 Cycle to work scheme and season ticket loan provided.
🏦 Pension and life insurance? Several, for you to choose what looks convenient.
💷 On demand pay tools for you to be able to access salary even before the end of the month!

Our Story
In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality  management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
 
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.