Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.

Serve as Level 1 customer support, troubleshooting and resolving product issues. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem.

•Provide technical (Help Desk) support to learning software users.

•Advise and help in implementation of software during pre/post deployment.

•Develop and support methods and procedures for synchronous technology adoption into curriculum (video conferencing, Voice over IP, Chat).

•Communicative (able to carry a professional conversation, provides a direct understandable response that is non complex).

•1-2 years’ experience in education related field.

•Demonstrated successful project management skills.

•Programming certifications, experience, or related course work.

•Expertise in setting up and supporting synchronous communication including voice, video, and chat.

•Expertise in supporting technology, experience supporting learning management systems.

•Experience with web conferencing technology.

CA Pay range: $28 to $34/h. Our hourly salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

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The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!

Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)

For US Positions: Being authorized to work in the U.S. is a precondition of employment. Foxit Software will not sponsor applicants for work visas.