Product Quality Manager

Taipei /
Operations /
Full-time
About Framework
At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

Our first product is the Framework Laptop, a thin, lightweight, high-performance 13.5” notebook that can be upgraded, customized, and repaired in ways that no other notebook can. To support this, we've also launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to our first product from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and Wirecutter, along with landing on the cover of TIME's Best Inventions of 2021.

We come from successful consumer electronics startups including the founding team of Oculus, and we’re funded to fulfill our mission. We care deeply about building a diverse and inclusive team, and we hope you do too!

The Position
We are looking for a Product Quality Manager based in Taiwan to own overall responsibility for our consumer electronics products quality. This role involves working with manufacturing partners in multiple tiers of the supply chain across Asia, across management levels and functions to ensure that our products fulfill the promise of Framework Quality. As a key Quality lead, you'll also have a high level of influence on our product development and operations going forward.

This role is a full-time position working remotely in Taiwan and will require local and (eventually) international travel to suppliers and our Burlingame, CA headquarters.

Responsibilities

    • Lead individual contributor role that interfaces with all management levels from line supervision to executive management to ensure product quality.
    • Identify the key quality metrics for our products.
    • Work closely with the US and Asia-based Designers, Engineers, and Global Supply Managers to ensure that Product Quality Plan deliverables are understood and adequately executed
    • Drive suppliers’ performance improvements through objective measurement and analysis of production line yields, quality audits, reliability testing, deployment of NPI (New Product Introduction) into the markets, and field returns 
    • Escalate critical issues and present options for resolution to the cross-functional team and executive management
    • Proactively track and experiment with new technologies, processes, and suppliers to improve our products' quality
    • Work with our designers, engineers, and operations team members in Taiwan and the US on cross-functional product development on novel products

Requirements

    • 7+ years of experience in a Product Quality role in Consumer Electronics
    • Intense supplier management experience and expert quality management, planning, and engineering skills
    • Subject matter expertise for all things quality, including Quality Plans, FMEA, auditing, corrective and preventative actions, and sampling methodologies for IQC, assembly, and OQC
    • Demonstrated capability with quality statistical techniques including SPC, sampling AQL, and measurement system analysis
    • Working knowledge of advanced quality techniques such as the design of experiments, correlation analysis, and reliability analysis
    • Basic understanding of metrology and GDT
    • Discriminating eye for demanding cosmetic categorization and supplier inspection
    • Keen problem solving analytical skills capable of getting to root cause quickly in challenging environments and with tight deadlines
    • Detailed oriented with an understanding of manufacturing processes, testing, kitting, and packaging
    • Ability to collaborate and communicate effectively with the cross-functional team. Strong written and verbal English communication abilities and familiarity with working across time-zones

Nice-to-haves

    • A passion for environmentalism and/or DIY
    • Expertise in bootstrapping supply chain infrastructure at a startup
    • New Product Operations experiences
    • Experience working as a remote member of an international team

What we offer

    • Competitive salary and equity
    • Flexible work hours and locations
    • Be an early member of the Framework team and get to shape our strategic direction on operations
    • The chance to work at a startup that is fixing the consumer electronics industry