Supplier Quality Manager
Taipei
Operations /
Full-time /
Hybrid
Who We Are
At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.
We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules. We've seen a fantastic reception to both of our laptops from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and multiple Wirecutter reviews (including a recommendation among the best Windows Ultrabooks of 2024), along with making TIME's Best Inventions lists in 2021 and 2023. As a company, we were #35 on Fast Company's Most Innovative Companies of 2022.
We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!
We are seeking a Supplier Quality Manager (SQM) to join our supply chain management team. This role is crucial in ensuring our product quality standards by identifying and resolving supplier quality issues through close collaboration with suppliers and cross-functional teams. The focus will be on managing the quality of our ODM/OEM, key module, and component suppliers to meet our high standards. As an early member of the supply chain team, you will have a significant impact on our supply chain operations and product development as we progress.
What You'll Do
- Evaluate and qualify potential suppliers.
- Conduct on-site assessments and audits.
- Supplier Development and Management:
- Develop supplier quality management plans.
- Improve supplier quality performance through regular reviews and evaluations.
- Monitor supplier quality performance metrics.
- Work with teams to resolve supplier quality issues.
- Manage non-conforming materials and drive corrective actions.
- Provide guidance to suppliers on quality standards.
- Prepare reports on supplier quality performance.
What You Need
- Minimum of 10 years in supplier quality management or related role in the consumer electronic product manufacturing or similar industry.
- Bachelor’s degree in Engineering, Management, or related field.
- Strong knowledge of quality management systems (e.g., ISO 9001).
- Proficiency in quality tools (e.g., FMEA, SPC).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work in a team and fast-paced startup environment.
- Strong Mandarin and English communication abilities.
- Collaborate across global teams and time zones and facilitate effective communication and alignment with stakeholders at all levels.
- Ability to travel as needed.
- Detail-oriented and quality-focused.
- Proactive and self-driven.
What's Nice to Have
- An electrical or mechanical engineering background.
- Familiarity with CTO and 3PL pack-out operations.
- A passion for DIY or environmentalism.
- Familiarity with modular product design and manufacturing.
What You'll Love
- Competitive salary, equity, and health benefits
- Paid company holidays plus 20 PTO days per year
- Paid Parental Leave
- Annual Health Checks
- Flexible work hours and locations, including every other Monday off!
- The chance to work at a startup that is making a positive social and environmental impact.
Equal Opportunity
We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.
