Support Specialist

Colombo, Western Province, Sri Lanka
Professional Services & Support – APAC /
Full-time /
As a Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.

Main Responsibilities:

    • Provide timely and accurate response to customer requests
    • Analyze customer issues and requirements and facilitate solutions
    • Analyze business requirements and tailor software solutions using FreeBalance software
    • Learn and understand clients’ environment and assist with utilizing the product to the full potential
    • Act as primary support specialist contact for the client during deployment and post-implementation needs
    • Collaboratively develop and deliver functional training to clients
    • Provide support in proposals
    • Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
    • Develop new or modify existing custom solutions, including forms and reports


    • University degree in Business Administration, Computer Science, Finance or Commerce with a minimum of 3 years’ experience
    • Demonstrate previous experience supporting customers for translating business issues and providing solutions
    • Previous experience and knowledge of government budgets, processes and workflows
    • Experience in using Windows Operating Systems and other productivity tools such as MS Office Suite
    • Strong presentation skills and ability to interface with various levels of stakeholders
    • Knowledge and or background with ERP systems is considered an asset
    • Knowledge of database and application servers will be considered an asset
    • Previous working experience with Governments is considered an asset
    • Ability to read, write, speak English fluently.  Other languages considered an asset
    • Ability to travel
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.