Technical Service Consultant

Tunis, Tunisia
Professional Services & Support – EMEA /
Full-time /
As a Technical Services Consultant at FreeBalance, you will have the opportunity to contribute to our ongoing success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise and serve as a subject matter expert for technical analysis and specification efforts.

Main Responsibilities:

    • Installation and maintenance of the FreeBalance Application
    • Analyze the system and database logs and help the support team to identify system issues.
    • Maintaining and updating the technical documents
    •  Development and deployment of custom reports and dashboards based on the project needs
    • Provide necessary technical support to Research & Development team
    •  Analyze the new technical requirements, document the requirement, and share with the solution team
    • Monitoring the system performances & utilization of servers & database
    • Act as primary technical contact for the client during deployment and post-implementation
    • Provide 1st and 2nd level support to Government;
    • Other duties as assigned;
    • Travel as required.


    • University degree or College diploma in Computer Science, Systems Engineering, Software Programming, or related field;
    • Experience in Windows and Linux operating systems required
    • Familiar with programming languages such as Python and BI tools such as Pentaho
    • Experience and knowledge in ANSI SQL
    • Experience in Database management systems (MSSql Server, Oracle, MySql) required
    • Knowledge of Virtualization, networks, will be considered an asset;
    • Knowledge in working with web servers such as Tomcat and other middle-ware administration such as JBOSS/WebSphere considered an asset;
    • Excellent interpersonal and communication (verbal and written) skills in English.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.