Technical Product Specialist (Platform & Infrastructure)
Ottawa, Ontario, Canada
Business Development – *Global /
Full-time /
On-site
The Technical Product Manager plays a cross-functional role supporting proposal development, platform product marketing, partner enablement, and R&D collaboration. This position is responsible for preparing technical responses in RFPs, drafting IT implementation guides, supporting technical enablement for partners and resellers, and assisting product development teams in areas such as underlying technologies, licensing, non-functional requirements, and technology versioning.
This role requires a combination of technical acumen, clear communication skills, and the ability to translate complex infrastructure and architectural information into concise, accurate, and compelling documentation.
This is a hands-on role suited for someone with strong technical literacy, attention to detail, and the ability to communicate clearly across teams and with external stakeholders.
Main Responsibilities:
- Proposal and Pre-Sales Support
- Review and respond to technical sections of RFPs, RFIs, and tenders, including compliance matrices and requirement tables.
- Develop technical narrative documents, high-level architecture diagrams, and BOMs based on customer infrastructure needs.
- Support preliminary infrastructure analysis, using available documentation and discussions to align proposed solutions.
- Coordinate with partners and resellers to ensure consistent, accurate technical contributions to joint proposals.
- Platform Product Marketing & Technical Content
- Draft and maintain technical product marketing materials, including platform capability summaries, technical datasheets, and implementation guides.
- Work closely with marketing and sales enablement to ensure technical accuracy in externally-facing materials.
- Contribute to internal technical content libraries to support proposal efficiency and consistency.
- R&D and Product Development Collaboration
- Provide structured feedback from the field to R&D on platform architecture, customer infrastructure trends, and product fit.
- Track and document underlying technology stacks used in the platform, including upcoming versions, version changes, licensing implications, and open source alternatives.
- Assist in defining, documenting, and validating non-functional requirements (e.g., compatibility, scalability, usability, accessibility, reliability, extensibility, performance, and maintainability).
Qualifications:
- 3+ years in technical product management, systems engineering, technical pre-sales, or platform documentation roles.
- Strong understanding of IT infrastructure and software architecture, particularly in open source stacks and enterprise environments.
- Demonstrated experience preparing technical proposal content, product documentation, and technical marketing collateral.
- Familiarity with architecture diagramming tools (e.g., Lucidchart, Visio, Draw.io) and BOM creation.
- Excellent writing, editing, and presentation skills to communicate complex technical ideas clearly and concisely.
- Working knowledge of non-functional requirements and how they influence product design and deployment.
Skills:
- Experience supporting enterprise software deployments, especially ERP, PFM, or GovTech systems.
- Understanding of government procurement processes and compliance requirements.
- Familiarity with software licensing models (including open source licenses) and versioning considerations.
- Experience working with distributed teams, partners, and resellers in technical enablement or bid preparation.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
