Functional Support Specialist
Belém, Pará, Brazil
OBSOLETE-CALA /
Full-time /
On-site
As a Functional Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
- Provide timely and accurate response to customer requests
- Analyze customer issues and requirements and facilitate solutions
- Analyze business requirements and tailor software solutions using FreeBalance software
- Conduct AS-Is and To-Be studies; Requirements Traceability Matrix; Solution Gap Analysis; Review, Revise and Submit System Requirements Specifications (SRS) and the Training materials; Execute Trainings, Sign-off on SRS and Training Materials
- Expert in construction and review of System Functional Requirement Specifications, Proficient in documenting System Configuration Blueprints. Experienced trainer in Configuration Management
- Learn and understand clients’ environment and assist with utilizing the product to the full potential
- Act as primary support specialist contact for the client during deployment and post-implementation needs
- Collaboratively develop and deliver functional training to clients
- Provide support in proposals
- Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
- Develop new or modify existing custom solutions, including forms and reports
Qualifications:
- Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration, with a strong financial management experience.
- Financial designation (e.g. CMA, CGA) and work experience with a large national accounting firm or ERP firm an asset.
- Experience in working in the context of business process re-engineering and the introduction of large scale IT systems.
- 3+ years of experience in ERP software implementation (desirable).
- Previous working experience with Governments is considered an asset.
- Solid understanding of budget management and execution, accounting, cash management processes and procedures, particularly in the public sector.
- Understanding of Financial and Accounting processes and procedures in the Public Sector.
- Excellent interpersonal and communication (verbal and written) skills in English and Brazilian Portuguese. Other languages considered an asset.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
