Technical Support Specialist

Juba | South Sudan /
APAC /
Full-time
/ On-site
As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise and serve as a subject matter expert for technical analysis and specification efforts.

Main Responsibilities:

    • Analyze customer issues and requirements and facilitate solutions.
    • Analyze technical requirements and tailor software solution using FreeBalance software.
    • Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions
    • Act as primary technical contact for the client during deployment and post-implementation
    • Provide 1st and 2nd level support to Government
    • Ability to travel locally on as needed basis

Qualifications:

    • University degree or College diploma in Computer Science, Systems Engineering, Software Programming, or related field. 
    • Knowledge of enterprise hardware systems, networks, application software and database systems will be considered an asset
    • Must have experience in Oracle Database Administration on Tomcat and other middle-ware administration such as JBOSS/websphere
    • Experience in Database clustering
    • Experience in Windows and Linux operating systems
    • Excellent client management and organization ability
    • MUST Read, write and speak English fluently.