Technical Consultant - Hosting and Data Migration
San Jose, Costa Rica
Professional Services & Support – CALA /
Full-time /
On-site
As a Technical Consultant - Hosting and Data Migration at FreeBalance, you will have the
opportunity to contribute to our on-going success by delivering quality and timely
technical services during the implementation, roll-out, support and sustenance of our
products to our customers for all project deployments. Drawing upon your technical /
systems / product / database / solutions expertise and serve as a subject matter expert
for technical analysis and specification efforts.
Main responsibilities:
- Analyze and Resolve Technical Issues: Troubleshoot customer issues related to defects, enhancements, and technical challenges, ensuring timely resolution and effective communication with stakeholders.
- Assess Technical Requirements: Evaluate and address technical needs by providing defect fixes, procedural updates, or configuration adjustments to the FreeBalance Accountability Suite, offering guidance and technical expertise to the customer.
- Understand and Optimize Customer Environments: Develop a deep understanding of the customer’s current technical infrastructure and integration points, providing recommendations to optimize system performance and ensure seamless operation of the FreeBalance Accountability Suite.
- Lead Deployment and Support: Act as the primary technical liaison during the deployment of new features, functions, and modules, providing 1st and 2nd level support during the post-implementation phase and ensuring a smooth transition.
- Deliver Technical Support to Government Users: Provide 1st and 2nd level technical support through the government’s internal issue tracking system, ensuring compliance with SLAs and resolving reported issues effectively.
- Manage Issue Tracking: Log and track all customer-reported issues, including defects, enhancements, modifications, and operational queries, in the FreeBalance Customer Portal, escalating them as needed for internal analysis and resolution.
- Support Hosting and Data Migration: Oversee hosting and data migration activities, ensuring data integrity, proper system configuration, and minimal disruption during transitions, while working closely with the customer and internal teams.
- Collaborate and Contribute to System Improvements: Collaborate with internal teams to troubleshoot complex technical issues, improve system performance, and contribute to product enhancements based on customer feedback.
- Conduct Knowledge Sharing: Facilitate training sessions and knowledge-sharing activities with customers and internal teams to enhance system understanding and promote best practices.
- Travel: Be available to travel as required, providing onsite support, training, or system assessments to ensure customer satisfaction and project success.
Qualifications:
- University/College Degree in Computer Science, Systems Engineering, Software Development, or a related field.
- Strong knowledge and hands-on experience with enterprise software systems, including application software, database systems, and middleware solutions.
- Experience with Business Intelligence (BI), dashboard, and reporting solutions using open-source tools such as Pentaho, BIRT, Crystal Reports, and/or Bootstrap.
- Proficiency in ANSI SQL, with hands-on experience in administering, optimizing, and troubleshooting databases such as Oracle, MS SQL, or PostgreSQL.
- Experience configuring and managing middleware solutions such as Tomcat Servlet Engine, JBoss Application Server, or other industry-standard platforms.
- Knowledge of database clustering, performance monitoring, and optimization techniques would be considered an asset.
- Experience with both Microsoft Windows and Linux operating systems, including system administration and troubleshooting.
- Certifications in RDBMS (e.g., Oracle, SQL Server, PostgreSQL) and cloud hosting platforms such as AWS or Azure would be considered a strong asset.
- Excellent client management skills, with the ability to manage multiple priorities, provide technical support, and work in a fast-paced environment.
- Fluency in English and Spanish (reading, writing, and speaking) is required.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
