Associate Director, Information Technology - Applications

Philadelphia, Pennsylvania
Infrastructure – IT Support /
Full Time /
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

We are seeking an experienced and dynamic professional to join our organization as the Associate Director of Information Technology - Applications. The successful candidate will be responsible for leading and overseeing business applications across the entire company, ensuring the effective planning, development, implementation, and management of IT systems and business applications. The Director of IT will play a key role in aligning technology strategies with the overall business objectives, fostering innovation, and ensuring the organization's technology resources are optimized for maximum efficiency and effectiveness.


    • Develop and implement IT strategies that align with the organization's goals and objectives
    • Collaborate with executive leadership to identify technology needs and opportunities for innovation
    • Direct the design, implementation, and maintenance of the organization's business applications across multiple departments
    • Oversee the integration of business applications, ensuring seamless interoperability and data integrity
    • Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and best practices
    • Possess expertise in the administration and optimization of Netsuite and other critical business applications
    • Develop and manage the IT spend, ensuring cost-effective use of resources and adherence to financial guidelines
    • Evaluate and recommend technology investments, with a focus on enhancing business application functionality
    • Collaborate with external vendors and partners to negotiate contracts, manage relationships, and stay informed about industry trends
    • Specifically, manage relationships with Netsuite and other business application vendors to ensure optimal system performance

Required Skills

    • Bachelor's degree in Information Technology, Computer Science, or a related field
    • Proven experience (minimum 8 years) in progressively responsible IT leadership roles
    • Strong understanding of IT infrastructure, systems architecture, and emerging technologies
    • Experience in the administration and optimization of Netsuite and other business applications
    • Excellent strategic thinking, problem-solving, and decision-making skills
    • Demonstrated ability to lead and inspire a diverse team
    • Exceptional communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders
    • Knowledge of industry best practices, regulations, and compliance standards
    • Experience with Zendesk a plus
    • Project management experience and certification (PMP, ITIL) is a plus
    • Other applications a plus (365, ERP, CRM etc.)
    • User management with Azure DevOps a plus
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.