Associate Account Manager

Philadelphia, Pennsylvania
Account Management – Account Management
Full Time
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption (P2PE/EMV) standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Main Job Responsibilities (including but not limited to)
·        Assess/evaluate client needs through weekly calls and daily email correspondence
·        Ensure client satisfaction through follow-up, responsiveness, and thorough communication
·        Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
·        Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
·        Ability to manage multiple clients and projects/tasks simultaneously
·        Strong internal communication skills including ability to work across the organization (IT, Sales, Marketing, Operations and Finance)
·        Ability to work in an entrepreneurial environment in a team and individually
·        Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Required Skills and Experience

    •         1-2+ years in similar role
    •         Bachelor’s degree in business management and administration is the prerequisite – other technical bachelor’s degrees will be considered
    •         Excellent time management skills
    •         Excellent communication skills
    •         Knowledge about computer applications and relevant software preferred
    •         Excellent troubleshooting abilities
    •         Must be highly organized, meticulous with strong attention to detail
    •         Self-starter, initiator, strong organizational
    •  Ability to take direction and manage multiple priorities
    •         Flexibility for travel up to 15%
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay provides exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, 401K, commission sharing plan, and a modern working environment. All positions must be able to successfully pass a background check as well as a credit check.