Partner Support Specialist
Philadelphia, Pennsylvania
Operations – Client Services /
Full Time /
Hybrid
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
We are currently seeking a motivated and detail-oriented Partner Support Specialist professional to join our Partner Operations team at FreedomPay. You will support the onboarding and ongoing success of our partners and clients, ensuring seamless communication, coordination, and service delivery. This is an exciting opportunity to gain hands-on experience with both internal teams and external partners, working at the intersection of technology, operations, and client success. The ideal candidate thrives in a fast-paced environment, brings strong organizational and communication skills, and is eager to contribute to a growing team.
Job Responsibilities (Including but not limited to):
- Maintain timely communications and updates with partners and clients via our case management system, Zendesk
- Manage onboarding tasks, hardware requirements, supply chain coordination, and implementation scheduling through a centralized support queue
- Assess/evaluate partner needs through weekly calls, and daily email correspondence
- Ensure partner and client satisfaction through follow-up, responsiveness, and thorough communication- to create and maintain relationships
- Responsible for managing partner expectations across all aspects of the relationship and overall client life cycle
- Ability to manage multiple partners and projects/tasks simultaneously
- Strong external and internal communication skills, including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Ability to work in an entrepreneurial environment in a team and individually
- Learn the details of the platform and services we provide, both technically (how they work) and from partners’ perspectives (how they are used)
- Support broader team initiatives and take on additional tasks as needed
Required Skills and Experience
- Bachelor’s degree preferred
- 2 - 4 years of relevant work experience
- Strong instincts and decision-making skills.
- Ability to demonstrate high level of written and verbal communication skills.
- Understand and values the confidentiality of the client meetings and contract information.
- Strong organizational skills and ability to work both independently and collaboratively
- Self-starter with a proactive approach to learning and task ownership
- Excellent multi-tasking skills, managing multiple tasks at one time in a fast-paced environment.
- Proficient in Microsoft Office, Zendesk, and other relevant tools
- Ability to be in the Philadelphia office at least 2 days per week.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
