CRM Administrator and Integrator

Philadelphia, Pennsylvania
Infrastructure – IT Support
Full Time
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption (P2PE/EMV) standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

We are currently seeking an experienced Operational Tools Admin. This is a full time salaried position.  You will join a team of engineers doing various jobs to complete basic and complex tasks and solving problems with creative solutions. You will have direct ownership of your work, self sufficient, and have opportunities to learn many different technologies and quickly grow to various server support jobs if desired.  Special projects will be available based on desired learning path. You will be rewarded for working smart, communication, creativity and innovation.
 
In this role, you will have multiple responsibilities including providing project guidance, technical support, administration, and vendor management for operational tools. Directly working with the various departments that use these tools daily and support their business requirements, design, implementation and support.

Primary Job Responsibilities (including but not limited to)

    • Provide technical guidance and administration of Netsuite ERP
    • Work with 3rd party Oracle Netsuite Vendors and integrators
    • Understanding of Java script and usage of Netsuite APIs
    • Provide technical support and administration of Zendesk
    • Work with vendors and supporting of connecting Zendesk and Netsuite
    • Atlassian product line support and administration from an application level
    • Scripting for data inputs and outputs assisting in custom fields and changes
    • Connecting and support integrations, 3rd party modules, and add ons to Atlassian, Netsuite, Zendesk
    • Coordinating technical and project efforts among vendors and integrators
    • Provide strong customer service communication to internal stakeholders
    • Perform regular data audits and resolve data integrity issues
    • Gain feedback from customers and apply to new requirements
    • Assessment of new tools and integrations in support of operational efficiencies
    • Design and implementing searches, reports, dashboards and process monitoring
    • Be involved in all phases of a project: requirement gathering/analysis, gap identification, solution architecture/design, development, configuration, validation, quality control, documentation and training
    • Provide support to users and maintain proper system access; and support end user technical requests. Monitor end-user usage of systems, tracking performance, performing daily administrative and support tasks and maintaining and dating system documentation

Required Skills and Experience

    • At least a BS/BA Degree or equivalent
    • 10 years in ERP/CRM administration
    • 2-3 years in NetSuite experience
    • Experience in the following or similar products:
    • Zendesk or other service desk experience in administration
    • Jira, Confluence application administration
    • Atlassian product lines
    • Office 365
    • API integrations
    • Programming experience with Java, JavaScript, and/or C++
    • REST API scripting
    • Other scripting languages
    • Experience with the following is a plus
    • Azure administration
    • SQL Experience
    • NetSuite SuiteFoundation Certifications
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay provides exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, 401K with company match, commission sharing plan, and a modern working environment. All positions must be able to successfully pass a background check as well as a credit check.