Content Writer
London
Marketing – Content /
Full-time /
On-site
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date across 120+ countries.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
We’re going through exciting and progressive growth plans here at Fresha, so we’re looking for an exceptional Content Writer to join our global business.
You’ll partner closely with our Head of Content, Product Managers, Designers, and Marketing teams in an environment surrounded by a team that thrives on collaboration. You’ll contribute to creating high-quality engaging content that supports our new and exciting product launches and improves our partners' experience across all touchpoints.
This is a perfect opportunity for someone looking to work in a fast-paced environment, enjoys a challenge and wants to make an impact. You’ll be proactive and organised and eager to take ownership over written creativity from day one.
What You Will Be Doing
- Content Development - Owning end-to-end development of Help Centre articles and new feature release communications ensuring all content meets Fresha's quality standards.
- Product Expertise - Partnering with Product Managers to develop deep understanding of feature functionality, becoming a product expert and creating engaging content that communicates value to our partners and customers.
- Video Script Writing - Writing clear, engaging scripts for Fresha Academy video content that educates and empowers our users.
- AI Innovation - Contributing to content development that powers our AI capabilities, helping shape the future of how users interact with our platform.
- Project Management - Self-driving collaboration with product teams, managing timelines, and ensuring content delivery aligns with product release schedules.
This list is not exhaustive and there may be other activities you are required to deliver.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.
What We Are Looking For
- Excellent content writing experience in a technical, product, or SaaS environment, with a proven ability to create clear, user-friendly documentation.
- Experience with help centre content or technical documentation, or similar user education materials is a plus.
- Exceptional writing skills with meticulous attention to detail and the ability to adapt tone and style for different audiences and formats.
- Adept at learning new technologies and translating complex features into simple, accessible content that drives user adoption.
- Effective at working with different teams, including product and marketing to gather requirements and deliver content that supports business objectives.
- Proactive ownership mindset with the ability to manage multiple projects, prioritise effectively, and consistently deliver high-impact content.
- Familiarity with content management systems, Figma, Miro, and documentation tools.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
Screen call - Video-call with a member from the Talent Team - 30mins
1st Stage - In-person interview with Hiring Manager and team member - 45mins
2nd Stage - Take-home task
Final Stage - In-person interview with Co-founder & Chief of product
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
