ICT Business Development Manager

Commercial – Business Development /
Full-time /
About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date

The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans,  we are looking for an exceptional ICT Business Development Manager to come and join our global business.

Reporting to the Head of Sales, and working collaboratively with potential partners, and the commercial team, you will be accountable for bringing in new business at Fresha. This includes managing telephone-based sales with an end-to-end sales cycle for key cities and territories as identified by the company strategy.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

What you will be doing

    • KPIs - Consistently achieve sales targets
    • Outreach - Calling key decision-makers using phone, email & social touches with the goal of bringing on new business (there may be some in-person meetings as appropriate)
    • Selling - Present, promote and sell products and services through product demos to prospective and existing partners.
    • Sales Cycle - Managing the entire sales process from prospecting to close
    • Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives
    • Collaboration - Work closely with other departments to ensure a seamless partner experience
    • Market Trends - Provide feedback about ongoing trends in the industry
    • Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM
    • Business Partnering - Serve as a lead point of contact for partners on all commercial activities

    • This list is not exhaustive and there may be other activities you are required to deliver. 

      To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.

What we are looking for

    • Education - Bachelor’s degree in ICT
    • Experience - At least 2 years of solid sales experience within the SaaS industry is required to be competent in this role.
    • Communication - Strong skills via phone and email
    • Resourceful - Proven creative problem-solving approach and strong analytical skills
    • Ambitious - Strong desire to start / build a career in sales
    • Relationship Building - You are a true hunter and relationship builder
    • Team Player - Happy to roll sleeves up and assist the team when required
    • Self-starter - Ability to work with a proactive approach
    • Adaptability - Comfortable working in a fast-paced and changing environment

Added bonus

    • Communication - Excellent written and verbal communication, presentation, and interpersonal skills.
    • Proactive - Strong sense of initiative and customer service orientation.
    • Adaptability - Ability to adapt and achieve targets in a dynamic, fast-paced working environment.
    • Industry - Experience with SaaS, online marketplaces, or payment platforms is highly desirable.
    • Beauty & Wellness - A keen interest in the industry is essential.

    • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. 

Interview Process

    • Screen Call - Video-call with a member from the Talent Team (30 - 45m)
    • 1st Stage - Video/In-person interview with Hiring Manager (45 - 60m)
    • Final Stage - In-person interview with Hiring Team (75m)S

    • We aim to finalise the entire interview process and deliver feedback within 3 weeks.

      Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.