Product Manager

San Francisco, CA /
Product /
Full-time
Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they’re hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We’ve reimagined the way businesses communicate by bringing customer conversations to the center of one’s focus. Today, nearly 8,000 businesses have discovered that they can still grow their business and keep the human touch. The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. 

With $204M in funding, Front is backed by Sequoia Capital and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, Best workplaces for Millennials 2022 list, and Y Combinator's list of Top Companies in 2022.

On the Product Team at Front, we’re in a unique position where we get to use our own product every single day. We use a shared inbox to collect product feedback. We publish a public roadmap where anyone interested in Front can see what we’ve shipped and what we have planned. We have a highly engaged customer base for whom our product is essential to getting their work done, and they care greatly about making our product better. Our CEO Mathilde Collin was involved in product from the earliest days and continues to work with the Product Team to drive our vision and roadmap.

We’re looking for Senior Product Managers to join our growing product management team to lead the strategy and execution of a variety of teams.

What will you be doing?

    • Build a compelling strategy and roadmap based on insightful understanding of customer needs and market opportunities
    • Manage the roadmap against KPIs and product goals
    • Partner cross-functionally with Engineering, Design, Sales & Marketing to innovate and execute product initiatives across the company
    • Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time
    • Write specs, manage project execution, and define product roll-out strategy
    • Discover and present new product insights by analyzing qualitative and quantitative customer data
    • Conduct user research & user testing to collect new customer insights

What skills and experience do you need?

    • Empathetic; you understand what users need and issues that your teammates face
    • Execution-oriented; you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you ensure that teams ship on time
    • Collaborative and low-ego; you work well with all kinds of personalities; you work well with teams across multiple geographies
    • Strong design sense
    • Data-driven; you understand how to use data to guide product decisions
    • Clear, structured thinking and excellent communication skills

Bonus points if:

    • You’re fascinated with communication tools and productivity apps. In fact, you’ve tried just about every email client out there
    • You’ve worked on a communication or productivity app
Remote will be considered depending on the candidate’s location.

What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven


Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.