Tooling & Support Engineer

San Francisco, CA
At Front, we’re redefining work communications and collaboration with our shared inbox for teams. Front brings all of your communication channels (email, Facebook, Twitter, Twilio SMS, live chat etc.) into one place, so you can triage and assign messages, have internal conversations around them, and even sync work across other apps you use from Salesforce to GitHub, without ever leaving your inbox. Today, over 2,700 companies rely on Front to power their communications, and we’re just getting started.

You will be maintaining and enhancing our existing tools to make our engineering and support teams more efficient. As a Tooling & Support Engineer, you will have ownership to streamline our procedures to resolve issues more quickly. This role requires proficiency in both front-end and back-end Javascript as you will be developing against our codebase. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.


    • Provide customers with delightful experiences by helping them resolve technical issues
    • Build and improve the internal tools we use to support our customers
    • Master Front’s product capabilities and serve as the technical subject matter expert for our support organization
    • Participate in testing of new and updated features and provide feedback


    • Strong technical and troubleshooting skills
    • Experience with the following systems: HTTP, HTML, REST, email, MySQL, node.js would be a plus
    • Experience providing technical support for cross platform products (iOS, Android, etc.)
    • Ability to remain calm, composed and articulate when dealing with tough customer situations
    • Proficiency in multiple languages, both technical and human