Product Specialist

Dublin, Ireland
Customer Success /
Full-time /
Hybrid
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Front is looking for a Product Specialist to join our world-class Solutions & Services organization. As a Product Specialist, you will develop deep knowledge of Front’s core product capabilities and integration marketplace and leverage your expertise to design solutions that help prospects and customers reach their goals. 

This is a new role for Front and one that is highly cross-functional. As such, you will collaborate closely with product, marketing, data, and revenue teams and play a critical role in shaping how we execute a hybrid motion in the self-serve segments of our customer base - new and existing business.

You will be successful in this role if you have a bias for action, can operate with agility without sacrificing quality, have an insatiable appetite for learning all things product, can manage multiple initiatives with a clear organizational sense, and have good commercial intuitions.

We’re all about growth and career mobility at Front. Whether you want to specialize in the self-serve segment or move onto the next great role, the time you spend as a product specialist will prepare you for any role where your knowledge of our customer base and how they use the product will set you up for success, such as Growth Specialist, Account Executive, Relationship Manager, Onboarding Manager, Solutions Engineer, or Solutions Architect.

What will you be doing?

    • Leverage product expertise to help small companies bridge the gap between the outcomes they want to drive and how to best accomplish them in Front through live 1:1 calls and follow-ups, ultimately guiding them to an active subscription.
    • Take initiative and show scrappiness in driving internal business metrics through a variety of tactics - 1:1 calls, campaigns, webinars, personalize outreach, etc. 
    • Learn, catalog, and share themes from customer engagements and embody the voice of our customers when collaborating with cross-functional teams on self-serve projects and experiments.
    • Adopt an analytical mindset to identify risks and opportunities within the self-serve segment and come up with creative solutions to address them.
    • Test new product functionality as needed and support creating scalable assets and solutions.

What skills and experience do you need?

    • 1-2 years of customer-facing consulting, sales, support, implementation, or product experience, preferably at a SaaS company with complex workflow or automation products (think Mulesoft, Zapier, Workato, Tray.io, ServiceNow, Salesforce, etc).
    • Proven ability to work independently and as part of a team, preferably in a tech or start-up environment.
    • Ability to communicate and teach complicated concepts verbally and in writing.
    • Builder’s mindset - as a growing function, processes aren’t always defined, you should be excited to pave new roads through trial and error.
    • Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems, SMS, CRMs, IDPs, ERPs, & ETL.
This is a hybrid role, expected to be in our Dublin office on Tuesdays and Thursdays.

The Dublin On-Target-Earnings range for this full-time position is €52,700 - €62,000 and 85/15 base/variable split. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information. 

These ranges may be modified by Front at our sole discretion in the future.

What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven


Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.