Software Engineer, Platform

San Francisco, CA /
Engineering /
Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one. 

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Forbes Best Startup Employers 2022 List, Inc. Magazine's 2022 Best Workplaces list, and Y Combinator's list of Top Companies in 2022. We have also been recognized on Wealthfront’s Career-Launching Companies in 2021.

We are looking for experienced engineers to join the team responsible for the platform and APIs that power dozens of partner integrations, thousands of custom workflows, and millions of API requests per day. As a member of the platform team, you’ll be responsible for building the next generation of our APIs and integration frameworks that our partner developers and customers rely on for everything from AI-powered chatbots to CRM integrations to automated message routing. By enabling customers to take advantage of backend automation and build bespoke UIs within Front, your work will be at the foundation of Front’s mission to empower businesses to provide tailor-made service at scale.

What will you be doing?

    • Lead the design and development of the backend and frontend APIs that allow developers to augment Front
    • Design, build, and own developer-friendly frameworks and documentation
    • Work closely with product managers, designers, technical partners, and other engineers to conceptualize, build and test new features

What skills and experience do you need?

    • Product minded: committed to building the best user and developer experience.
    • Industry experience building fast, reliable, real-time web-based applications.
    • Experience working with or building APIs.
    • Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
    • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
    • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
    • Full professional English proficiency.


    • Experience in API design
    • Experience working with complex data models at scale
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.