Account Manager

San Francisco, CA
Customer Success
Email is the universal communication tool for work. It’s where you discuss work, answer questions, and talk to all of your customers, vendors, and partners. But email wasn’t made for business and hasn’t evolved to help you work with a team. So you’re dropping the ball, missing important context, and relying on many siloed apps that make you less productive as a whole.  

With more than 4,500 customers and $79 million in funding from Sequoia, DFJ and others, Front is reinventing the inbox so people can accomplish more together. We’ve created one place where you communicate internally and externally, gain context about customers and projects, and access all your other tools so you can be more efficient, more fulfilled, and ultimately happier at work.

We’re looking for a tenacious, customer centric Account Manager to join our team. As an Account Manager, you will have a dedicated book of customers. You’ll drive direct impact on our business by helping your customers transform how they work with Front, thus increasing Front’s renewal and expansion rates. You’ll play a vital role in the customer journey as the customer’s main advocate and advisor,  influencing account admins, end users and decision makers.

What will you be doing?

    • Drive Front adoption within assigned book to achieve expansion goals
    • Evaluate opportunities to increase sales and retention within a book of business, and drive customer satisfaction
    • Deliver product demos, provide insightful technical answers, and recommend creative ways to get the most out of Front
    • Ensure timely and successful delivery of technical and business value propositions according to customer needs via phone and email.
    • Work cross-functionally to develop required analytics tools, commercial approval paths, and process to support win-backs and renewal saves at scale

What skills and experience do you need?

    • At least 3 years of experience in Account Management in a SaaS company
    • Deep knowledge of SaaS products and services, especially workflow tools
    • Clear and thoughtful communicator with exceptional critical thinking skills
    • Ability to contribute to building new processes and systems
    • Proven track record of managing multiple concurrent projects with varying complexity levels
    • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
    • Comfortable giving presentations to groups of any size & audience - from every day end-users of the app to a high level executive.
    • Great problem solving skills, taking a consultative approach to finding the best solution
    • Curiosity, Grit, Persistency
    • B.A. or B.S. Degree