Technical Lead - Synchronous Communications

San Francisco, CA / Remote US
Engineering /
Full-time /
Remote
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

We are looking for an experienced Full Stack technical lead to complete our Synchronous Communications engineering team. The Sync Comms  team is focused on providing our customers with a seamlessly integrated chat experience inside of Front, allowing them to integrate and communicate with Front Chat and a variety of other chat providers. The Sync Comms team was formed in early 2024, so this role is a fantastic opportunity to join a new initiative and have a large impact as we iterate on customer feedback to rapidly improve how synchronous communications integrate with the rest of Front’s platform.

To be successful in this role you must have experience leading technical teams of software engineers, have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.

What will you be doing?

    • You will work closely with product managers and product designers on projects that improve Front’s synchronous communications offerings, including integrations with other platforms. 
    • You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
    • You will also do a substantial amount of development, requiring you to conceptualize, design, implement, test, and launch improvements and integrations that expand Front’s synchronous communications offerings.

What skills and experience do you need?

    • Experience leading teams of senior software engineers delivering everything from product-focused features and enhancements to new products.
    • Industry experience building fast, reliable, real-time web-based applications.
    • Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
    • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
    • Exposure to architectural patterns of a large, high-scale web application.
    • Product minded: committed to building the best user experience.
    • Business minded: understands the power of leveraging technology toward business outcomes.
    • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
    • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus:

    • Experience with AWS technologies.
    • Rigor in A/B testing, test coverage, and other web best practices.
    • Experience working with complex data models at scale.
Visas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

This position is open to Remote US

The US hiring salary range for this full-time position is $150,000 - $235,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.

Zone 1: USD $177,000 - $235,000
Zone 2: USD $159,000 - $212,000
Zone 3: USD $150,000 - $200,000

These ranges may be modified by Front at our sole discretion in the future.

What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven


Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.