Senior Account Manager

Playa Vista, CA
Brand Group – Brand Services
Full-time

OVERVIEW
A Sr. Account Manager is responsible for acting as the day-to-day project lead on client projects. They interface with the client regularly, particularly during challenging conversations or more in-depth strategic presentations. Sr. AMs are responsible for identifying and escalating potential new business with current clients, and writing SOWs for that work. 
 
PRIORITIES
     Generally acts as day-to-day internal team lead for client projects. 
     Responsible for overseeing communication with client and managing client expectations around scope. 
     Accountable for ensuring all tactical expectations are met based on project’s scope while maintaining a positive relationship with client touchpoints
     Understand and be able to speak to the services FS offers, and identify new opportunities for current accounts.
     Write SOWs for add-on opportunities and renewal conversations with current clients.
      Expand relationships with regular face-to-face client visits to build and maintain deep-level partnerships.
     Support Analytics team in pulling and compiling reporting.
     Oversee relationship and process with Publishing Manager 
     Work closely with creative counterpart to ensure creative meets client's objectives. 
     Be involved in the creative process to ensure creative concepting is high-quality and on-time.
      Act as the lead with our dedicated partner teams (Brand Studio, Sales, Production, and Creator) to manage client services and develop account strategies.
     Project manage client projects to ensure they are completed on time, on budget, and elevate any issues to Account Director.
     Uphold Fullscreen’s commitment to data-driven creative through working with the creative and strategy teams in conjunction.
     Act as a culture-carrier for the account team, participating in and planning team events.
     Other duties as assigned
 
 
THE FULLSCREEN BRAND SERVICES TEAM IS COMMITTED TO:
     Encouraging communication and collaboration.
     Building strong working relationships with all members of the team. 
     Keeping a pulse on the industry and know who our competitors are
     Communicating with Operations regarding continued company development including programs, systems, processes, resources, budget & scope needs to further develop team members and client deliverables.
     Understand Fullscreen’s key goals, workflows, and needs through in-person and remote meetings
     Leading team onboarding, ensuring they’re trained on specific team processes, best practices, and expectations.
     Exhibiting excellence and attention to detail with all day-to-day work in a fast-paced, ever-changing environment, balancing thorough “big-picture” understanding of current and emerging needs.
     Being nimble and demonstrating flexibility, redefining and communicating project scope of work, assigned tasks, and deliverables for the team based on changing client need/deadlines.
     Mavenlink Time Tracking