Customer Support Representative - Rooster Teeth

Austin, TX
Shared Services – Business Operations
Full-time

Who we are:
Rooster Teeth is a pioneering studio responsible for some of the biggest online series in history, such as the award-winning and longest-running web series, Red vs. Blue. They also produce the globally acclaimed animated series RWBY, the first western anime series to be distributed in Japan; the award-winning Rooster Teeth Podcast; and Immersion, a reality format that brings video game theory to the real world. Rooster Teeth has a massive global footprint of more than 30 million subscribers to its YouTube Network, 5 million unique monthly visitors to its RoosterTeeth.com hub and 2 million registered community members. The company was founded in 2003, and is now a subsidiary of Fullscreen Media, a global youth media company that develops online creators and produces multi-platform entertainment experiences. Discover more at RoosterTeeth.com

Who you are:
You’re outgoing and genuinely excited to help. You’re invigorated by a fast paced environment. You’re passionate about providing a pleasant experience to everyone you interact with. You’re patient, empathetic and passionately communicative. You’re a problem solver with a positive attitude. You preemptively anticipate the needs of the customer. You have a great sense of humour and are excited at the opportunity to work for a fun company!

Responsibilities

    • Responding to high volume chats and customer emails
    • Providing solutions to customers while meeting timeline targets
    • Assisting with order issues including managing exchanges and returns
    • Updating customer accounts and assisting with billing and account issues
    • Saving the sale with solutions that meet customer needs
    • Working directly with warehouse and shipping representatives to locate packages
    • Going above and beyond to provide the best experience with every interaction

Requirements

    • High school diploma or equivalent
    • 2+ years of Customer Service experience
    • 2+ years of eCommerce experience
    • Proficient in Zendesk
    • Outgoing and sociable: best communication skills over email / on the phone in a professional manner
    • A proven track record of attention to detail, meeting strict and competing deadlines, and of overall workplace excellence and success
    • Flexible and responsive; always maintaining an approachable demeanor
    • Firm but affable personality, possessing a “thick skin,” and demonstrated ability to get along with all manner of personalities and people from all walks of life
    • No ego and a great can-do attitude
    • Ability to travel when needed

Perks + Benefits

    • 100% Company paid health & dental benefits
    • 401(k) with a company match
    • Catered meal on Mondays
    • Opportunity for career growth
    • Flexible dress code
    • Kitchen stocked with snacks
    • Pet Friendly

About Rooster Teeth
Rooster Teeth is a pioneering media and entertainment company responsible for some of the biggest online series in history, such as the award-winning and longest-running web series, Red vs. Blue. They also produce the globally acclaimed animated series RWBY, the first western anime series to be distributed in Japan; the award-winning Rooster Teeth Podcast; and Immersion, a reality format that brings video game theory to the real world. Rooster Teeth has a massive global footprint of more than 35 million subscribers to its YouTube Network, 5 million unique monthly visitors to its RoosterTeeth.com hub and 2 million registered community members. The company was founded in 2003, and is now a subsidiary of Fullscreen Media, a global youth media company that develops online creators and produces multi-platform entertainment experiences. Discover more at RoosterTeeth.com.

Fullscreen, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.