Account Manger

Playa Vista, CA
Brand Group – Brand Studio
Full-time

OVERVIEW
An Account Manager at Fullscreen is the first line of communication with our clients. We are looking for someone with 2-3yrs of client service experience. They act as the day-to-day support for the client team, and are responsible for maintaining a positive relationship. Additionally, they work closely with the creative, strategy, and publishing teams to ensure that our deliverables are high-quality and on-time. 
 
PRIORITIES
     Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client’s scope while maintaining a positive relationship with client touchpoints.
     In partnership with Content Managers, manage ccontent creation across multiple platforms based on the need of the account, can include: YouTube, Facebook, Instagram, Twitter,  Pinterest. 
      Develop and execute content, distribution and optimization strategies to maximize impact of client social
     Understand and be able to speak to the services FS offers, knows when to loop in supervisor for add-on opportunities
      Keep a pulse on the industry and know who our competitors are.
      Write a case study based on an insight or learning made around a specific campaign.
     Support analysts in pulling and compiling reporting.
     Liaise with Publishing Manager on day-to-day content publishing needs
     Work closely with creative counterpart to ensure creative meets client's objectives. 
     Be involved in the creative process to ensure creative concepting is high-quality and on-time.
     Project manage client projects to ensure they are completed on time, on budget, and elevate any issues to Sr. Account Manager.
     Uphold Fullscreen’s commitment to data-driven creative through working with the creative and strategy teams in conjunction.
     Act as a culture-carrier for the account team, participating in and planning team events.
 
THE FULLSCREEN BRAND SERVICES TEAM IS COMMITTED TO:
     Encouraging communication and collaboration.
     Building strong working relationships with all members of the team. 
     Communicating with Operations regarding continued company development including programs, systems, processes, resources, budget & scope needs to further develop team members and client deliverables.
     Leading team onboarding, ensuring they’re trained on specific team processes, best practices, and expectations.
     Exhibiting excellence and attention to detail with all day-to-day work in a fast-paced, ever-changing environment, balancing thorough “big-picture” understanding of current and emerging needs.
     Being nimble and demonstrating flexibility, redefining and communicating project scope of work, assigned tasks, and deliverables for the team based on changing client need/deadlines.
     Time Tracking
     Other duties as assigned.