Playa Vista, CA
Brand Group – Brand Services
We are looking for a motivated and highly analytical Account Manager to oversee channel management and channel optimization across active client social video accounts. As an Account Manager, you are the first line of communication with our clients. You will act as the day-to-day support for the client team, and will be responsible for maintaining a positive relationship. additionally, you will work closely with the creative, strategy, and publishing teams to ensure that our deliverables are high-quality and on-time.
The ideal candidate would have a passion for and knowledge of YouTube, digital entertainment, and the world of social media. The candidate would also have a proven track record of personal and/or professional growth to support and fulfill the strategic objectives of a highly cross-functional organization.
- Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client’s scope while maintaining a positive relationship with client touchpoints.
- In partnership with Content Managers, manage YouTube/Facebook content & production ideation for Major Accounts
- Develop and execute content, distribution and optimization strategies to maximize impact of client social
- Understand and be able to speak to the services FS offers, knows when to loop in supervisor for add-on opportunities
- Keep a pulse on the industry and know who our competitors are.
- Write a case study based on an insight or learning made around a specific campaign.
- Support analysts in pulling and compiling reporting.
- Liaise with Publishing Manager on day-to-day content publishing needs
- Work closely with creative counterpart to ensure creative meets client's objectives.
- Be involved in the creative process to ensure creative concepting is high-quality and on-time.
- Project manage client projects to ensure they are completed on time, on budget, and elevate any issues to Sr. Account Manager.
- Uphold Fullscreen’s commitment to data-driven creative through working with the creative and strategy teams in conjunction.
- Act as a culture-carrier for the account team, participating in and planning team events.
- 2-4 years relevant experience in a client-facing role
- YouTube Certified within the last year and/or extremely familiar with current best practices for SEO and discoverability on YouTube
- History of managing online video channels, especially YouTube
- Experience with overseeing channel development strategies from building and presenting decks to execution
- Eye for detail in order to oversee brand design and channel best practices
- Analyze and interpret data to provide channel recommendations
- Create, present, and be able to continually speak to YouTube platform changes
- Work and cross-function with sales, business development, and account teams when applicable
- Experience working and delivering to multiple stakeholders from internal and external teams
Encouraging communication and collaboration.
Building strong working relationships with all members of the team.
Communicating with Operations regarding continued company development including programs, systems, processes, resources, budget & scope needs to further develop team members and client deliverables.
Leading team onboarding, ensuring they’re trained on specific team processes, best practices, and expectations.
Exhibiting excellence and attention to detail with all day-to-day work in a fast-paced, ever-changing environment, balancing thorough “big-picture” understanding of current and emerging needs.
Being nimble and demonstrating flexibility, redefining and communicating project scope of work, assigned tasks, and deliverables for the team based on changing client need/deadlines.
Mavenlink Time Tracking
Other duties as assigned.
Fullscreen has offices in Los Angeles and New York as well as team members across the country. Please visit fullscreen for more information.
Fullscreen, Inc. is an equal opportunity employer. This means we are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a media company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in our viewers, creators, and partners. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.