Senior Manager, Accounts

New York, NY
Brand Group – Brand Services

A Senior Manager of Accounts at Fullscreen is the first line of communication with our clients. They act as the day-to-day support for the client team, and are responsible for maintaining a positive relationship. Additionally, they work closely with the creative, strategy, and publishing teams to ensure that our deliverables are high-quality and on-time. 
      Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client’s scope while maintaining a positive relationship with client touchpoints.
      In partnership with Content Managers, manage content creation across multiple platforms based on the need of the account, can include: YouTube, Facebook, Instagram, Twitter, Pinterest. 
      Deep working knowledge of YouTube, including: video upload and management, backend opps, meta data; will have internal resources and a partnership with the Fullscreen YouTube platform team for specific and technical needs.
      Develop and execute content, distribution and optimization strategies to maximize impact of client social.
      Understand and be able to speak to the services FS offers, knows when to loop in supervisor for add-on opportunities.
      Keep a pulse on the industry and know who our competitors are.
      Write a case study based on an insight or learning made around a specific campaign.
      Support analysts in pulling and compiling reporting.
      Liaise with Publishing Manager on day-to-day content publishing needs.
      Work closely with creative counterpart to ensure creative meets client's objectives. 
      Be involved in the creative process to ensure creative concepting is high-quality and on-time.
      Project manage client projects to ensure they are completed on time, on budget, and elevate any issues to Account Director.
      Uphold Fullscreen’s commitment to data-driven creative through working with the creative and strategy teams in conjunction.
      Act as a culture-carrier for the account team, participating in and planning team events.
·       Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client’s scope while maintaining a positive relationship with client
·       4-6 years experience in Account Management
·       1-2 years working in the YouTube space
·       Deep YouTube and Social knowledge
·       Excellent client management and communication skills
·       Expertise in management of social and production process for client partnerships, from brief to program launch
·       Must be extremely organized, detail-oriented, and creative problem solver
·       History of developing and maintaining timelines, assets and the many moving parts of a campaign
·       Able to manage multiple projects and extremely tight deadlines in a high-paced environment
·       Must have a passion for digital media and emerging marketing principles
·       Proven experience within a fast-moving, fluid organization
      Encouraging communication and collaboration.
      Building strong working relationships with all members of the team. 
      Communicating with Operations regarding continued company development including programs, systems, processes, resources, budget & scope needs to further develop team members and client deliverables.
      Leading team onboarding, ensuring they’re trained on specific team processes, best practices, and expectations.
      Exhibiting excellence and attention to detail with all day-to-day work in a fast-paced, ever-changing environment, balancing thorough “big-picture” understanding of current and emerging needs.
      Being nimble and demonstrating flexibility, redefining and communicating project scope of work, assigned tasks, and deliverables for the team based on changing client need/deadlines.
      Time Tracking
      Other duties as assigned.