Business & CRM Analyst - Remote - Colombia
Bogota,D.C., Capital District, Colombia
Sales & Marketing – Inside Sales /
Full Time /
Remote
FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We’re most proud of:
*Offering life-changing career opportunities to talented software professionals across the Americas.
*Building highly-skilled software development teams for hundreds of the world’s greatest companies.
*Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
*Our 4.5-star rating on GlassDoor.
*Our client Net Promoter Score of 68, twice the industry average.
The Position:
We are looking to hire an experienced Business Analyst with expertise in HubSpot CRM to join our dynamic team. As a Business Analyst, you will play a pivotal role in supporting our go-to-market function by optimizing processes, managing data within the HubSpot CRM platform, and providing valuable insights to enhance our GTM strategies. This role requires a proactive and analytical individual with a deep understanding of HubSpot CRM functionalities and a passion for leveraging data to drive business growth.
What We're Looking For:
- Administer and maintain the HubSpot CRM system ensuring it effectively captures customer interactions and data.
- Monitor and manage data quality within the CRM, ensuring data accuracy and completeness.
- Customize and configure CRM systems and integrations based on evolving company needs.
- Ensure data accuracy, cleanliness, and completeness within HubSpot.
- Create and maintain dashboards and reports to track and measure performance metrics, providing valuable insights to leadership
- Deliver actionable insights to stakeholders to improve customer engagement, sales processes, and business strategies.
- Analyze company performance data to identify trends, opportunities, and areas for improvement.
- Prepare regular reports and presentations to communicate findings to our GTM teams.
- Provide training and support to CRM users to ensure optimal utilization of the system.
- Develop and maintain training documentation and user manuals.
- Collaborate with cross-functional teams to establish and enforce data entry best practices.
- Identify opportunities for process improvement within the CRM system and propose solutions to improve productivity and revenue generation.
- Collaborate with cross-functional teams to streamline and enhance GTM processes using data-driven insights.
- Implement automation strategies to boost the efficiency of GTM operations.
- Coordinate with external vendors and consultants as needed.
- Successful completion of a four-year college degree is required.
- Proven experience as a Business Analyst or similar role, with a focus on utilizing HubSpot CRM for data analysis and reporting.
- In-depth knowledge of HubSpot CRM functionalities, data management, and reporting capabilities.
- Minimum of 3 years experience with HubSpot CRM; certification is a plus.
- Proficiency in data analysis and strong problem-solving skills.
- Prior experience in a Business Analyst role, preferably in the software consulting, IT staffing, or IT recruiting industry.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Ability to present complex data and insights in a clear and concise manner.
CRM Management:
Data Analysis and Reporting:
User Training & Support:
Process Optimization:
Requirements:
Benefits:
- Competitive Salary.
- Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- Health policy with Sura 100% for you and up to 4 primary family members.
- English Classes.
- Sodexo food card.
- Virtual company events each month.
- Ample opportunity for career advancement.
- Continuing education opportunities.
FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.
Learn more about our Applicants Privacy Notice.
