Senior Customer Success Manager - Remote - USA
Topeka, Kansas
Sales & Marketing – Inside Sales /
Full Time /
Remote
FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We’re most proud of:
*Offering life-changing career opportunities to talented software professionals across the Americas.
*Building highly-skilled software development teams for hundreds of the world’s greatest companies.
*Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
*Our 4.5-star rating on GlassDoor.
*Our client Net Promoter Score of 68, twice the industry average.
The Position:
FullStack Labs is seeking a Customer Success Manager (CSM) who will support the company's global business and revenue objectives and be a leader of a team that supports a group of strategic accounts. This role will support a sales representative in managing and developing a portfolio of accounts, staffing key roles, and managing the overall status of accounts to ensure comprehensive coverage of FullStack’s clients. This role will report to the VP of sales and be accountable for staffing roles, managing an ongoing relationship with clients, and achieving a team revenue goal.
What You Will Be Doing:
- Working with a dedicated group of accounts, and maintaining/growing relationships with key stakeholders
- Working with sales representatives, customer success, and account development representatives to develop account strategies and build account plans, identify growth strategies and the requirements to achieve them, and support staff headcount requirements
- Work with the Customer Success team to manage and visualize data around account performance, identify opportunities and risks, and be a supporting force in the go-to-market function
- Acting as a liaison between our clients/their needs and our internal recruiting and staffing teams
- Ability to manage multiple accounts, prioritize clients’ need and communication, and ensure timely, accurate, and smooth delivery and communication
- Navigating a startup environment that requires a dedicated focus on execution and an ability to prioritize impactful actions
- Open to some travel to key stakeholders/clients
What We're Looking For:
- Background/experience in tech industry
- 4+ years of experience in direct client support, sales, recruitment, and/or client and account management
- Strong communication skills and comfortable being client-facing (both async and in person)
- Proven success with account management (developing them and identifying opportunities)
- Ability to operate and manage time independently
- Strong organizational, presenting, and problem-solving skills; strong attention to detail
- Excellent oral and written communication abilities as well as client service
- Team player, comfortable managing relationships both internally and externally
- Data-driven mindset
- Experience in and/or familiarity with professional services is a plus
Benefits:
- Competitive Salary.
- Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- Health, dental, vision insurance.
- 401(k) w/ 4% match.
- Virtual company events each month.
- Ample opportunity for career advancement.
- Continuing education opportunities.
FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.
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