UX Researcher

Product /
Full-Time /
Fyusion is a leading machine learning and computer vision company focused on automotive inspections and related applications. Our patented 3D format enables anyone to capture and display interactive 3D images using their smartphone, and enables significant added functionality with deep visual understanding and machine learning-driven analysis.

Founded in 2014, Fyusion is now part of the Cox Automotive family. Our team includes some of the world's top researchers and developers in light field imaging and AI, continuing to push boundaries and innovate at the highest level from our San Francisco research center.

The Fyusion Product Team is focused on creating and delivering exceptional user experiences for our customers. We are looking for a UX Researcher who will be responsible for conducting user research to inform product design decisions, as well as evaluating the effectiveness of those decisions through usability testing and other evaluative methods. Note that on this team, the work may already be in production so a strong understanding of product design, development processes, and experience working in a fast-paced environment are expected.

We are seeking highly motivated and experienced UX Researchers to join our team. The ideal candidates will have a passion for understanding and improving the user experience, as well as the ability to effectively communicate research findings to cross-functional teams.

Here's the day to day:

    • Take on projects and conduct studies to learn how users interact with Fyusion products using variety of qualitative and quantitative research methods, such as remote usability testing, in-depth interviews, diary or benchmark studies, and A/B tests.
    • Be the voice of Fyusion’s users, ensuring that the product experience is aligned to users' needs and expectations.
    • Develop guidelines for ethical and quality research processes and communications, consent, NDAs, records retention, privacy, and information storage. Assist in enacting these guidelines and monitoring adherence to them by others.
    • Sustain an informed and empathetic organization by strengthening our understanding of our users and evangelizing research insights throughout the company through written reports and presentations
    • Contribute to the optimization of tools, processes, and workflows within a growing UX Research and Product Design team.
    • Work both independently and cross-functionally with Product Management, Design, QA, and Engineering in a fast-paced, rapidly changing environment.

Here's what we're looking for:

    • 2+ years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
    • End-to-end experience with UX Research using a wide variety of qualitative and quantitative research methods to drive business and product decisions (study design, screening and recruiting, moderation, analysis, reporting).
    • Understanding of the strengths and shortcomings of different research methods, including when and how to apply them.
    • Knowledge of UX principles and best practices and some familiarity with designing wireframes or prototypes for research validation.
    • Excellent communication, presentation and analytical skills; the ability to communicate complex concepts clearly to different audiences within the company.
    • Ability to proactively manage workload and anticipate issues or requirements on projects in advance and work to raise those with critical people outside your team.

Bonus Points for:

    • Degree in Human-Computer Interaction, Cognitive Science, Design, Sociology, Psychology, Anthropology or related field, or equivalent practical experience.
    • Experience shaping a research culture within product teams, guiding team members to conduct research with tools and templates, and mentoring junior colleagues to understand users better.
$90,000 - $174,000 a year
Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.* Position is eligible for additional compensation that may include an incentive program (annual, monthly, etc.).
Here's what we can offer you:

A competitive compensation, health, vision and dental benefits with premiums paid by Fyusion, unlimited PTO plan, company holidays (including your birthday), and the chance to be part of a pioneering technology team!

We offer some amazing perks for those working from our SF HQ: commuter benefits, company catered lunches, a fully stocked snack pantry, tons of company off-sites, and a pup friendly workplace.

If you read this job description and saw your name all over this, apply! If you read this, and think that you might need some help hitting all of the points, please apply! We have an entire team who is happy to help and share our knowledge with you.

The benefits do not apply to contract or internship positions.