Fraud Operations Specialist

San Francisco, CA
Ops
Full-time

Gametime was named "the fastest growing ticket company ever" and connects communities through a frictionless mobile experience putting the best tickets to live events right in your hand.

http://www.businessinsider.com/33-startups-to-watch-in-2017-according-to-vc-investors-2016-12

We're backed by $33M from Accel, Google Ventures, Evolution Media and owners of the SF Giants, Kings, and 76ers.

This particular Fraud Ops Specialist opening has a unique Friday-Tuesday schedule, focused on weekend activity coverage.

RESPONSIBILITIES

    • Review, analyze and make decisions on suspicious transactions
    • Communicate with and screen customers based on security policies
    • Analyze information and data through internal and external resources
    • Process disputed charges per established procedures to avoid unwarranted losses
    • Provide necessary documentation, details, and evidence in a timely manner to ensure all transactions and recoverable chargebacks are addressed
    • Collaborate with your manager and other stakeholders to improve fraud prevention, reduce chargebacks and improve customer experience 
    • The schedule for this opening will be varied and include one weekend day

REQUIREMENTS / DESIRED EXPERIENCE & SKILLS

    • Bachelor's Degree
    • 0-2 years of previous fraud/risk analysis or operations experience prefered
    • Strong communication skills

QUALITIES

    • Firm decision making ability
    • Ability to prioritize on fly
    • Organized and methodical thinker
    • Quick learner and self-starter with a very strong attention to detail
    • Impeccable communication skills
    • High level problem solving and analytical skills
    • Flexible towards a unique schedue

There’s free catered lunch Monday through Thursday, with Friday lunch outside the office reimbursed by the company & you’ll receive monthly credits you can use to purchase tickets to the hottest events.  
 
We're fast, well-funded and growing quickly. It's an exciting time to join the Gametime.

Download the app and use REDEEM code "GTCAREERS" for $10 on us. Please do this before your interview! :)