Communications Specialist

Garnet Headquarters /
Communications Center /
Full Time - Part Time
About Garnet
Garnet Healthcare is a dynamic and innovative multi- disciplinary healthcare delivery company specializing in medical program management, mobile integrated health, emergency medical services, basic and advanced life support interfacility ambulance transport, clinical logistics coordination, and mobile diagnostic testing service lines. Garnet provides services to patients, clients, and community partners in the Vermont and Upstate NY region.
 
Compensation & Benefits
Garnet Healthcare offers competitive compensation and a generous company subsidized benefits package including paid time off, health, dental, and vision insurance at a low cost to employees.

Position Summary

    • In collaboration with the requesting facility staff, the Communications Specialist works to coordinate appropriate, safe, rapid and efficient inter-facility transport.
    • The Communications Specialist is responsible for ensuring smooth, accurate, and efficient relay of information between requesting facilities, referring providers, consumers, and Garnet Healthcare.

Reporting Relationships

    • The Communications Specialist reports to the Dispatch Supervisor and receives operational guidance and input from the Deputy Director of Operations regarding field operations.
    • The Communications Specialist is ultimately accountable to the Director of Operations or division executive.

Working Relationships

    • The Communications Specialist works directly with administrative staff, Garnet Healthcare EMS personnel and external EMS agencies located within Vermont, New York, and Vermont EMS District #3.
    • The Communications Specialist also works directly with case managers and care coordinators from external client facilities and state agencies while coordinating transport resources and facilitating emergent and non-emergent transport requests.

Education

    • High School Diploma or equivalency (GED) required
    • National Registry of Emergency Medical Technicians (NREMT) - Credentialed at the EMT, AEMT, or Paramedic level
    • Completion of DOT and Vermont EMS approved EMT training program
    • Associate’s or Bachelor’s Degree preferred

Experience

    • Garnet reserves the right to request prospective candidates to provide documentation of their experience and skills
    • Three (3) years of experience as a Fire, EMS, or Police dispatcher preferred or two (2) to three (3) years in EMS working for EMS services with additional experience in case management, care coordination, or other discipline where coordination of resources was a principal responsibility
    • Experience in service-related healthcare occupation, demonstrating proficiency in interacting with customers and ability to work in a high-paced, high-stress and dynamic environment.

Knowledge

    • Basic Life Support (BLS) EMS training and experience
    • Dispatching experience for an EMS agency or emergency operations center preferred Certification as an Emergency Medical Dispatcher from the National Academy of Emergency Medical Dispatch or ability to obtain within 12 months of hire
    • Knowledge of EMS operations, 911 response, and interfacility transports
    • Must have working knowledge of radio communications and computer dispatch
    • Working knowledge of medical terminology and experience with third party payers, reimbursement procedures as well as CPT code knowledge

Special Skills

    • Communicate effectively
    • Must be able to demonstrate competency in operating computer systems and clinical documentation systems
    • Proficiency in operating Computer Aided Dispatching systems (CAD) Proficiency in operating radio communications equipment
    • Proficiency in call taking and the operation of telephone systems with multiple lines

Certifications

    • BCLS Certification (required)
    • NIMS 100, 200 and 700 (required)
    • Emergency Medical Dispatcher (EMD) (required within 12-months)

Working Conditions

    • While performing the duties of this job, the Communications Specialist is required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance visions, color visions, peripheral vision, depth perception and the ability to adjust focus.

Freedom to Act/Accountability

    • Collaborates with coworkers, EMS agencies, nursing staff, physicians, and leadership at all referring facilities (following departmental guidelines, policies, and procedures).
    • Follows dispatch algorithm to determine the best mode of transport and level of transport for patient care.
    • Takes clinical direction from the Dispatch Supervisor regarding clinical transport system status management.

Conditions of Hire/Employment

    • Valid Vermont Driver’s License with clean driving record for previous 5 years
    • Valid Enhanced Driver’s License (EDL) or Passport with unrestricted ability to travel between the U.S. and Canada
    • Valid Vermont Paramedic and NREMT-P with no previous or pending sanctions
    • National Registry of Emergency Medical Technicians Paramedic
    • Must be able to pass a comprehensive State and Federal background check including inquiries into multiple healthcare and human services agencies:
    •    VT Agency of Human Services Child Protection Registry
    •    VT Division of Licensing and Protection Adult Abuse Registry
    •    List of Excluded Individuals/Entities (LEIE) of the U.S. Department of Health and Human Services (HHS) Office of the Inspector General (OIG) and the General Services Administration (GSA)
Garnet Transport Medicine, LLC (Garnet Healthcare) is an equal opportunity employer and highly values diversity. Garnet Transport Medicine, LLC (Garnet Healthcare) does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.