Customer Support Associate

West Hollywood, CA
Communications & Support
Contractor

Gathr is looking for a friendly, helpful, happy person to provide general email and phone support to the Gathr community. The majority of general support questions involve Gathr's website navigation, movie ticket locating/printing/refunds, reception, film submissions and filmmaker support.

This job pays between $12-$15/hr (depending on experience) and will last for a 3 month term.

Software Skills Preferred

    • Zendesk
    • Microsoft Office (Excel in particular)
    • Google Docs
    • Shopify

Qualities and Experience Required

    • Customer Service Experience (1-3 yrs)
    • Ability to handle and work in high pressure and time-sensitive situations
    • Be energetic with the ability to multitask
    • Strong organizational skills
    • Strong work ethic and attention to detail
    • Exceptional written and verbal communication skills
    • Experience in film distribution and/or exhibition is helpful

This position requires an outgoing personality with the ability to communicate effectively and patiently to a variety of customers and team members.

A passion for independent cinema and documentary films would be nice, too!