Field Service Engineer
Palo Alto, CA
Commercial – Customer Success /
Regular, Full-Time /
On-site
Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today’s biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibody, gene and cell therapy development.
Gator Bio’s current product portfolio includes biolayer interferometry (BLI) systems using optic fiber biosensors.
We are hiring a Field Service Engineer to report to the Director of Customer Success. The Field Service Engineer will be responsible for providing post-sales support. Gator Bio is looking for a Field Service Engineer to join our team in Palo Alto.
Responsibilities
- Performing maintenance, troubleshooting, repair, and validation for BLI instrumentation
- Maintaining annual service contracts: Schedule and perform annual preventative maintenance
- Maintaining internal instruments to ensure optimal performance. (R&D, applications, demo stock)
- Performing and documenting system validation (IQ/OQ/PQ) for repaired and incoming stock
- Triaging, scheduling, and providing customer support by telephone, email, or customer visits
- Managing customer relationships and escalations
- Maintaining a professional and positive relationships with customers: Internal and external
- Reporting and contributing DFS recommendations for products in development
- Documenting tasks performed at customer sites using SFDC
- Logging all customer visits and providing feedback to the appropriate departments
Qualifications
- Minimum of BS in chemistry, biochemistry, engineering, optical engineering, or related field.
- 2 -3 years of hands-on experience of instrumentation service.
- Mandarin language skills preferred.
- Basic wet lab skills needed.
- Knowledge of IQ/OQ/PQ a plus.
- Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman).
- Excellent interpersonal and verbal communications skills.
- Highly organized and able to work independently.
- Travel 50-75%.
Requirements
- Ability to lift, push, pull, carry, and/or move 50+ lbs.
- This role will require long periods of standing, walking, and sitting.
- The employee will be required to use hands for computer work, phone calls, and pipetting.
- Must pass a health screening.
$30 - $53 an hour
