Social Support Mentor-Ghana (Remote/Contractor)

Learner Engagement /
Full time - contract
/ Remote
Generation is a global non-profit organization that supports adults to achieve economic mobility through employment.  Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors.  Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates.  To date, the network has 76,000+ graduates and 11,000+ employers across 35 professions and 17 countries.  When learners join Generation, 90% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 81% job placement rate, rising to 90% within six months.

Of our employed graduates, 67% are hired by our repeat employer partners, and 88% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to six years after graduation, 70% of alumni continue to meet their daily financial needs and 40% save for the future. To date, Generation’s global graduates have earned $630 million in wages, which will rise to $1 billion by 2023. Generation graduates typically have a secondary school background, 54% are female, 40% have dependents, and the majority identify with underrepresented communities in their country. Generation GYE conducts original research and shares data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders.

Generation Mentors are effective catalysts who enable learner success. Generation mentors build trust-based relationships with learners to provide coaching and guidance through the learner journey. Learners in Generation range from fresh graduates to mid-career professionals with the skills they need to upskill/reskill themselves and kickstart a career in a new industry. Fueled by passion for the social sector, and enabled by a growth mindset with personal responsibility, Generation Mentors are the face of empathy, compassion and empowerment for our learners in Generation. If this sounds like you, we welcome you to learn more about a mentorship role with Generation.

This aspect of mentorship includes well-being and material support for learners. Social support mentorship may take the form of managing the provision of access to services, directing a learner to community resources, and caring for the well-being of our learners through trust-based conversations.

You will be joining at an exciting time for Generation as we look to increase the number of freelancing programs we deliver whilst entering new geographies, like Ghana. We have been funded to deliver new training and placement programs for a number of remote-friendly friendly roles (such as Virtual Assistants, Data Analysts, Digital Marketing, Web Development and Customer Service). We will be testing a variety of delivery models, such as coordinating a coalition of local partners to experiment and learn, before scaling our efforts. As such we are looking for individuals who can bring prior knowledge, expertise and skill to this project, to make an impact and drive excellent results.

This role is a full-time fixed-term contract until October 2025, with a possibility to extend. This will be a remote role and preference will be given to candidates based in Ghana. Hours are expected to be 40 hours per week.

Develop a relationship of trust that will make it possible to work on the attitudes and skills of each learner, in order to boost their self-confidence
Empower learners to set aspirational personal goals
Instill confidence into a learner as they craft and drive towards their goals
Consistently track learners’ progress and needs using Generation software, directing them towards any additional resources to support their continued success
Inspire learners’ interest in their professional future, thus minimizing the risk of dropping out during or after training
Monitor learners individually through weekly sessions in order to fully understand their backgrounds, personal situations and challenges to overcome.
Coordinate with Ghana project team members on learner needs and ongoing data collection

Highly interested in bridging the social and professional gap for learners who are entering a new industry
Comfortable in conducting 1:1 conversation and giving evaluative feedback, a good listener and motivator.
Consistently able to tailor your communication in an honest, open, transparent, yet nurturing way
Willing and open to share your professional experience, able to listen with empathy, guide with positivity and care
Passionate about increasing a learner’s self-confidence and supporting people in achieving their goals
Dynamic and motivated individual who can balance leadership and collaboration
Energized about developing and maintaining a relationship of trust and support with learners
Excellent communication, interpersonal, written, and oral skills with the ability to follow up
Appetite for the inclusive environment
Knowledge of social sciences (psychology, sociology, behavior, etc.)
Knowledge of community support available to direct those in need 
Experience in socio-professional support (for example as a specialized educator) and women support
Experience in professional mentoring or coaching, ideally with higher education in one of the following sectors: coaching, psychology, social assistance
Experience with supporting mental health needs, empowering them to resolve current issues and to develop coping strategies for the future.