Freelance Mentoring Coordinator-Ghana (Remote/Consultant)

Accra / Kumasi
Business Development /
Full time - contract /
At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.  

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country. 

We are looking for a Freelance Mentoring Coordinator to manage important partnerships related to supporting our Generation training program graduates into freelance work opportunities. The Freelance Mentoring Coordinator will work in a team that takes ownership of sourcing, screening, contracting, training, and performance management of Freelance Mentors (known internally at Generation as Super Agents).

You will be joining at an exciting time for Generation as we look to increase the number of freelancing programs we deliver whilst launching into Ghana.
We have been funded to deliver new training and placement programs for a number of remote-friendly friendly roles (such as Virtual Assistants, Data Analysts, Digital Marketing, Web Development and Customer Service). We will be testing a variety of delivery models, such as coordinating a coalition of local partners to experiment and learn, before scaling our efforts. As such we are looking for individuals who can bring prior knowledge, expertise and skill to this project, to make an impact and drive excellent results.

This role is a full-time fixed-term contract until June 2025, with a possibility to extend. This will be a remote role that is flexible on location. Preference will be given to candidates based in the time zones of GMT+0 through GMT+3 to support overlap with teams and external partners spanning North America, Europe, Africa, and South Asia. Slight preference for candidates based in West Africa. Hours are expected to be 40 hours per week, but we can consider applicants for a minimum of 30 hours per week.


*Develop a strategy for Freelance mentorship for Generation Ghana, which involves:
o  Building on the overall vision for mentorship for learners – specifically defining the systems, processes and tools that will be used to provide freelance-specific mentorship for learners
o   Formulating contracts between Generation and Super Agents (agency or individuals), with clear performance-based milestones and incentives in line with vision
o   Conducting regular market scans to identify Super Agent agencies or individuals fit for the mission, and carrying out screening to arrive at a list of Super Agents based on program demand
o   Customizing a learning and development plan relevant for Super Agents, and ensuring that they undergo the appropriate training provided by the Program Manager team
o   Developing resources and materials relevant for Super Agents to carry out mentoring activities in accordance with the strategy defined
o   Determining the performance management plan with Super Agents – through agencies or for individuals - vis-a-vis the contractual terms agreed upon
o   Supporting in the creation of processes for learner escalation where required, and curate action plans in response for flagged situations. This includes conduct ongoing performance management for Super Agents, raise instances of gaps in learner support when it arises, interface with learners to plug gaps if required

*Relationship management:
o   Manage Super-Agent and aggregator relationships; Build trust and long-term relationships with super agents and aggregators by providing support, information, and guidance.
o   Create and maintain a strong network of connections in the freelancing and aggregator communities to leverage our services.
o   Schedule routine super-agent (individual/agency) and/or aggregator feedback to ensure Generation understands issues, challenges, concerns as well as success stories of freelance graduates.
o   Support graduates in forming job search groups where they can leverage on building strong communities that will enable them to pool resources to secure and execute different work assignments.
o   Support in the organization of relevant engagement sessions to upskill alumni on relevant topics
o Collaborate with Program Manager and Instruction Coaches to provide holistic support to learners – including sharing of learner flags and working towards resolving them
o Use tools to track and evaluate the effectiveness of mentoring provided by Super Agents on-program and for retroactive program reviews
o Collaborate with Generation’s Global Functional teams to achieve project outcomes
o Act as a project manager when interacting with the functional teams of our partner organizations – for example, with other training partners that we are working with in Ghana to run freelancing training programs
o Any other responsibilities that may be assigned.
Key Working Relationships 
*Employer Engagement & Freelance Talent team – support them in the implementation of placement strategies for program alumni.
*Aggregators, Platforms & Freelancing Super Agents – maintain strategic partnerships that will contribute to the placement of our freelancers into gigs that will enable them to earn a decent income. 
*Curriculum & Design team; Local & Global – support the curriculum design of the program as may be required by the team. 
*Data and Impact team – collaborate with the team as the lead for monitoring, evaluation and reporting for the program to document and share learnings from the pilot. 
*Learner Engagement team – work with the Learner engagement team on the implementation of in-program and post-program support for the freelancer learners and other Generation Ghana programs.

Mission-aligned:  You embody Generation values and understand the future challenges and opportunities for youth empowerment and employment and are passionate about creating an impact in Ghana’s employment ecosystem.
Strong communicator: You have excellent business English communication skills (written and verbal) with experience developing presentations using PowerPoint or Google slides.
Relationship management experience in the tech/digital sector: You excel in relationship building including partner identification, partnerships formation, market scanning etc. You display strong teamwork orientation, with an ability to lead and work effectively with a range of partners and colleagues.
Create processes to address challenges including escalation, conflict management and resolution.
Coaching ability and learning & development experience. You are able to create a training plan for super-agents and coach individuals through challenges.
You have a collaborative approach: You will be connecting regularly with heads of departments and other senior professionals, so it is important you listen and value the ideas of others and communicate project and personal needs confidently. You are mindful of cultural contexts and have worked in a role where you have interacted with a diverse range of individuals.
Resourceful and entrepreneurial. Experience working independently. Exposure to working in a start-up/entrepreneurial environment a plus.