Learning & Teaching Coach-Ghana (Remote/Consultant)

Curriculum & Instruction /
Full time - contract
/ Remote
Generation is a global non-profit organization that supports adults to achieve economic mobility through employment.  Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors.  Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates.  To date, the network has 76,000+ graduates and 11,000+ employers across 35 professions and 17 countries.  When learners join Generation, 90% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 81% job placement rate, rising to 90% within six months.

Of our employed graduates, 67% are hired by our repeat employer partners, and 88% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to six years after graduation, 70% of alumni continue to meet their daily financial needs and 40% save for the future. To date, Generation’s global graduates have earned $630 million in wages, which will rise to $1 billion by 2023. Generation graduates typically have a secondary school background, 54% are female, 40% have dependents, and the majority identify with underrepresented communities in their country. Generation GYE conducts original research and shares data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders.

We are looking for a Learning & Teaching Coach to lead our instructors and learners to success as we launch and scale several new programs in Ghana.
Generation L&T Coaches are instrumental to the successful delivery of these programs as they help develop the skills instructors need to execute their sessions effectively. By observing and providing feedback on instructors’ sessions, coaches impact hundreds of learners as they seek to further their careers. The L&T Coach is someone who is passionate about learner centered and inclusive learning and supporting a community of instructors develop professionally

This position is based in Ghana
You will be joining at an exciting time for Generation as we look to increase the number of freelancing programs we deliver whilst entering new geographies, like Ghana. We have been funded to deliver new training and placement programs for a number of remote-friendly roles (such as Virtual Assistants, Data Analysts, Digital Marketing, Web Development and Customer Service). This role is a full-time fixed-term contract until October 2025, with a possibility to extend. Hours are expected to be 40 hours per week. The Learning & Teaching (L&T) Coach will report directly to Generation’s Ghana Learning & Teaching (L&T) Manager, and will work in close collaboration with country staff, the Global Curriculum & Instruction (C&I) team, instructors, delivery partners and other global Generation staff. Note that this is a remote role, with a preference for candidates based in Ghana. Applicants not based in Ghana but with knowledge of education and skilling landscape in Ghana will also be considered.

Learning & Teaching Strategy (10%)
Champion the Culture of Learning and Teaching vision, reflecting it in all stakeholder interactions, priorities and processes
Oversee the day-to-day delivery of programs, serve as the point of escalation for learner issues on-programme (e.g., attendance, punctuality, engagement, assessment/learning outcomes, professionalism), and work with instructors and mentors to problem-solve learner issues, escalating them as needed
Manage a portfolio of cohorts, liaising with instructors, mentors, learners, and other team members, to ensure we meet our targets for course completion, learning outcomes and job readiness
 Support Global C&I Team in implementing new resources and providing feedback on existing tools and curricula resources
Instructor Support & Professional Development (60%)
Lead sourcing and hiring of instructors in collaboration with other team members
Onboard and upskill instructors to build capacity and capability to deliver online Generation curriculum
Lead professional development journey for instructors to help them improve delivery of the Generation methodology and instructional practice. This might include: session observations, evidence-based and interactive coaching sessions to support instructors’ growth and achievement of professional and personal development goals, refresher training and upskilling
Collect and evaluate data before, during, and after instructor onboarding and trainings to identify lessons learned and any additional support needs for instructors
Build meaningful relationships with instructors and facilitate communities of practice and regular reflection spaces for instructors to promote continuous learning
Knowledge & Data Management (15%)
In collaboration with the L&T Manager, set up systems to collect and analyze program data to ensure instructors and learners are being supported in a timely manner
Participate in program reflection conversations to ensure long term improvement of program outcomes
Review each cohort’s data regularly, communicate progress to relevant stakeholders and design for intervention/support accordingly
Partner with the program team to ensure the learner management system is updated and is being used as per the standard operating procedures, including data being inputted as per agreed upon cadence
Document and share instructional best practices with country and global teams
Stakeholder engagement & Capacity Building (15%)
Support instructional capacity building for Generation’s functional teams and/or training partners to implement our curriculum and instruction methodology with fidelity
Participate in and lead some governance calls as per set cadence to problem solve learner and program challenges, and ensure adherence to the Generation methodology across the value chain
Partner with L&T manager to set one’s professional development goals and pathways to achieve those goals

At least 2 years of experience teaching and delivering multi-week training programs, preferably for adults, with some online delivery experience
Recommended minimum 1 year of experience coaching or providing professional development to adults and/or instructors to meet targeted goals for performance
Experience managing relationships and communicating with diverse stakeholders, such as training delivery partners, donors, or employers
Knowledgeable of current trends and issues in adult and vocational education, and online learning. Preferred experience working with highly technical (e.g., software development) programs and knowledge of current trends in these industries is preferred
Experience in using a Learner Management System (LMS) or equivalent and analyzing the data to draw conclusions and plan strategically.
Professional demeanor, excellent organizational and interpersonal skills
Strong communication skills, feedback oriented and showing a coach-growth mindset. (Fluency in spoken and written English)
High degree of independence with the ability to also be a team player
Entrepreneurial, creative, solutions oriented and proactive mindset required. Experience in a start-up environment is preferred
Ideal candidates will have experience working with educational institutions, and/or have knowledge of current trends in adult learning and the players in the skills training landscape in Ghana
The candidate should be open to travelling to Generation sites as per the needs of the program