Primary Responsibilities and Essential Duties:

• Prepare genetic counseling summary reports for appointments and collect necessary consultation documents.
• Contact patients prior to appointments to collect personal and/or family history.
• Work with the genetic counseling team to manage prior authorization cases.
• Review appointment slots to ensure they are scheduled appropriately (i.e. session length, appointment type, specialty chosen, etc.).
• Attend informational meetings as needed to learn new material.
• Escalate cases and triage to other departments when appropriate.
• Ensure HIPAA compliance in all interactions and provide individualized service via phone, chat, or email.
• Support the patient care process from referral to return of results, prioritizing urgent vs. routine visits.
• Facilitate external medical referrals and follow-up care when needed.
• Consistently meet efficiency and productivity metrics.
• Identify areas for process and efficiency improvements.
• Facilitate communication between patients and the genetic counseling team regarding visit or testing status.
• Provide customer and partner support for individuals navigating Genome Medical services, maintaining positive rapport and resolving inquiries to meet quality and satisfaction standards. 
• Understands Genome Medical services, digital tools, products and processes to effectively represent them to patients and partners.
• Act as a liaison between outside physicians, GMI care providers, clients, and partners.
• Assist with pedigree generation, patient summary notes, and action plans, ensuring timely delivery to patients and outside providers.
• Prepare patient records for review by medical specialists and collaborate with the care team to implement appropriate care plans.
• Act as a liaison between outside physicians, GMI care providers, clients, and partners.
• Assist with pedigree generation, patient summary notes, and action plans, ensuring timely delivery to patients and outside providers.
• Prepare patient records for review by medical specialists and collaborate with the care team to implement appropriate care plans.
• Build knowledge of lab selection and assist with lab order entry and sample collection.
• Prepare required patient records for labs or third-party insurers, performing pre-authorizations.
• Track and route test results to care providers, answering patient questions throughout the process.
• Additional responsibilities as they relate to the position and needs of the department.