UX Content Strategist
Oakville, ON
Operations – Technical Writing /
Permanent - Full Time /
Hybrid
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a User Experience Content Strategist who will work within our agile operating model to develop, maintain and execute comprehensive content strategies that align with our organizational objectives and end-user needs. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As a UX Content Strategist your key area of responsibility will be to ensure an elevated and uniform user experience by creating a cohesive voice and tone across all Geotab products. This role demands a strong partnership with Product Management, Design, and Engineering teams to effectively influence technical decisions to integrate content throughout the product life cycle. Central to this position is the ability to create a systematic approach to content, to enhance both user and employee experience through strategic planning and execution.
How you’ll make an impact:
- Advocate for user experience in all stages of product design and development, emphasizing the importance of clear and accessible language.
- Lead user-centered communication strategies and collaborate with Product Management, Design, and Engineering teams across cross-functional groups to ensure the integration of technical language and user-friendly content throughout the product life cycle, emphasizing clarity and accessibility in product development.
- Develop and maintain a comprehensive content governance framework that includes writing standards, style guides, taxonomies, and content migration plans, all adhering to best practices for product language and terminologies.
- Conduct comprehensive quarterly content audits using analytics tools to identify inconsistencies and usability issues in our current system (i.e., MyGeotab and MyAdmin, and relevant content).
- Establish and enforce consistent, human-centered naming conventions for features and controls across the system.
- Facilitate training sessions on the importance of consistent, user-centric content writing.
- Continuously review and update content to reflect changes in product features and user needs.
- Monitor user feedback and analytics to continually refine content strategy and improve system usability.
What you’ll bring to this role:
- 3-5 years of UX writing, content design, and content strategy experience.
- Experience with copy and content design throughout the customer lifecycle.
- Ability to create impactful written work and business results - a portfolio showcasing work is considered a strong asset.
- Familiarity with methodologies like Agile, Design Thinking, Lean UX, and Lean Startup.
- Proficiency in rapid prototyping tools, especially Figma. Experience with tools like Framer and InVision is beneficial.
- Experience managing an online documentation repository using a CMS or a static site generator.
- Ability to produce high-quality content for user interfaces, with a keen eye for detail.
- Exceptional written and verbal communication skills.
- A track record of effective collaboration with cross-functional teams.
- Experience in presenting project updates and reports to senior management.
- Working within an agile environment.
- Bachelors degree in a related field and UX Writing Fundamentals Certification or equivalent is preferred.
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If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.
