Solutions Engineering Manager (ASIA)
Singapore
Solutions Engineering – Generalists /
Permanent - Full Time /
Hybrid
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineering Manager who will be responsible for managing a Solutions Engineering Team, supporting all team endeavors and liaising with other team leads and departments. This position is a seasoned Geotab product suite expert capable of explaining technical products and integrations to Geotab customers and supporting Sales Teams with strategic efforts. If you love technology, we would love to hear from you!
What you’ll do:
As Solutions Engineering Manager your key area of responsibility will be to manage and support team endeavors and delegate projects between team members. You will also participate and lead engineering product and integration projects. You will need to work closely with Geotab's Product and Sales teams. To be successful in this role you will be a team-player with strong interpersonal relationship building skills. In addition, the successful candidate will have excellent verbal and written communication skills.
How you’ll make an impact:
- Manage and support team endeavors.
- Ensure documentation related to the team is current.
- Ensure teams maintain technical knowledge of the Geotab ecosystem.
- Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
- Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product Management teams.
- Understand reverse engineering processes and capabilities to support Geotab’s vehicle support
- Collaborate with Sales Teams to align and execute on the sales process
- Manage the technical aspect of the sales process providing expert and professional technical sales support as it pertains to products, software and services.
- Manage escalations between Solutions Engineering team and customers.
- Understand department staffing needs and work with senior leadership on resources planning.
- Provide expert project leadership and guidance to the team as SME.
- Oversee the activities and performance of direct reports, including: Providing direction, coaching and mentorship to the team; Engaging in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities; Collaborating and supporting employees during the performance management process, meeting KPAs and career development planning.
- Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.
What you’ll bring to this role:
- Post-Secondary Diploma/Degree specialization in Engineering, Computer Science or a related field highly valued
- 5-8 years experience in a Solutions Engineering or similar role.
- 3-5 years experience managing and developing teams.
- Advanced knowledge of Microsoft Excel.
- Technical experience using SQL, C#, JavaScript or Google BigQuery
- Experience with OBD or SAE vehicle standards is an asset.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Excellent verbal and written communication skills in English, including comfort with delivering presentations and training.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Leadership experience in a team-oriented workplace.
- Success with coaching and development of employees.
- Strategic mindset, has a keen sense of priorities, along with an ability to pivot as the landscape changes.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
- Preferred Fluency in Bahasa Malaysia or Bahasa Indonesia.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.
