Senior BI Analyst - Trust & Safety (Remote)

San Francisco, CA /
Data & Intelligence /
Full-time
At Getaround, we’re building a global platform to enable a future where all cars are shared. There are more than 1 billion cars in the world, and these cars are parked, on average, more than 95% of the time. With instant and keyless carsharing via our patented hardware and software platform and our industry-leading mobile apps, we’re helping communities around the world share these underutilized resources to reduce their vehicle footprint while increasing mobility solutions.

Getaround’s Trust & Safety organization is focused on building and maintaining trust between hosts, guests, and Getaround. The organization takes a customer-centric, proactive approach to build trust, with the goal of fostering lasting customer relationships. To do so, the organization is responsible for identifying and mitigating key risks in various arenas including Payments and Collections, Fraud & Identity, Marketplace Quality, Physical Security, and Critical Incident Response.

In this role, you will lead analytics for the Trust & Safety organization. This will include expanding on existing metrics, reporting on key metrics, analyzing trends, and supporting each Trust & Safety team in scoping new initiatives and doing impact analysis for newly launched initiatives. You will be actively involved in building the organization’s strategy and executing the highest priority initiatives. 

Reporting to the Head of Trust & Safety, this is an exciting opportunity to join a rapidly scaling company in a highly impactful role. Join us and help to create a reliable and affordable transportation option for those who need it most while simultaneously creating economic opportunities for fleet-owning entrepreneurs.

What You'll Do

    • Own T&S metric definitions and key dashboards. Expand on existing metrics as the organization’s strategy evolves.
    • Build project prioritization and impact analysis framework to be used by all Trust & Safety teams.
    • Scope impact of potential T&S initiatives and monitor impact of new initiatives.
    • Build rules and other logic to support T&S initiatives.
    • Build new program/project specific dashboards.
    • Suggest new T&S initiatives across all programs.

What You'll Need

    • 3+ years experience working with data in a tech start-up or tech marketplace
    • BA in quantitative field (economics, business, mathematics, statistics etc)
    • Experience with project prioritization, scoping and impact analysis
    • Fluency in SQL, experience with Looker or similar analytics tooling
    • Strong business intuition and a customer-centric mindset

Additonal Awesomness

    • Fluency in Python a huge plus
    • Domain knowledge in Trust & Safety, Fraud, or CX a huge plus

Benefits & Perks

    • Platinum plans for medical, dental, and vision take excellent care of you and your family
    • Generous stock options and robust 401(K) to help you save and plan for retirement
    • Remote first workplace, flexible work hours, and open PTO policy (we mean it!)
    • Work smarter incentive policy to optimize your home office and individual wellness needs
    • Education stipend to promote your career development and growth
    • Your own Udemy Business account
    • Monthly Getaround credits and discounts for your friends and family
#LI-Remote

At Getaround, we are proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.

Come join us in continuing to make Getaround a great place to work!