Renter Eligibility: My husband and I are taking a trip to Boston. I rented the car but he will be the one to drive. Is that okay? Are we still insured during our trip?

Renter Inquiry: I hit a pole during my Getaround trip. Am I responsible for anything? What should I do? I don’t think the car can still be driven safely.

Car Return: I received an email stating that I did not return the car, and my trip was extended. I rented cars on other platforms before they picked up the vehicle once I was finished. Is this not the case? How can I correct this?

Change Trip Time: I booked a rental that starts an hour from now, but realized that I needed the car sooner. Can you modify my trip to make it earlier by 30 minutes? Tried to change it myself but I’m unable to do so, and being prompted that I will be charged for late cancellation.

Mileage Inquiry: I am currently booked on a Getaround vehicle for 19 hours, but may need to travel a total of 250 miles for the entire duration of my trip. What do you suggest I do, given your mileage restrictions?

Protection Plans: I paid for a Premium Protection plan for my trip. Why was I still charged for a citation as well as impounding fees?

Should a guest reach out that the car is not at home location - Kindly enumerate steps you’ll take as a Customer Happiness Agent to assist the guest , and investigate / resolve the situation. ( Multiple answers may apply / You may use bullet form response ).

What is the difference between Drive with Uber fuel policy and Regular Car sharing fuel policy? (Multiple answers may apply / You may use bullet form response)