Sr. Implementation Manager

Nashville, TN
Implementation
Full-Time
Built Technologies is one of the fastest growing SaaS companies in Nashville. Recently named one of the 10 best tech startups in the area, we are experiencing a period of tremendous growth and have more than doubled in size and tripled our client base since January 2017. We founded Built to simplify the way capital moves into the construction industry. In late 2017, we took on a $21 million Series A investment from Index Ventures and Nyca Partners, enabling Built to capitalize on growth, team development, and bolstering investments in data utilization.

We're on a mission to change the way the world gets built with software applications that streamline the $1.2T construction lending market. Our technology helps money safely and efficiently move from lenders (i.e. banks, hard money/private money lenders, credit unions, hedge funds, etc.) to those building the communities around us (new construction homes, home renovations, commercial construction projects, infrastructure, etc.).

By digitizing this complex process, we can use data to help everyone involved make better decisions that impact the severity and volatility of real estate cycles - literally affecting everyone in the world. We are the winner of the Nashville Tech Council’s Growth Stage Company of the Year award, was named one of the Top Companies to Watch in FinTech by American Banker, and recently closed a substantial Series A investment. We are actively expanding our Implementation team!

Summary:

As a Sr. Implementation Manager, you will be a company leader in onboarding new enterprise clients, specializing in all types of Consumer, Commercial Real Estate (CRE), and Advanced Home Builder Finance (HBF) lending programs. This role is designed specifically for an individual with experience in implementing enterprise SaaS-based clientele and can be a change leader in the largest financial institutions across the country. The ideal candidate has the ability to translate client need into executable project plans and can lead enterprise level clients through the onboarding process. The ideal candidate has a desire to lead clients through the change management process and has the aptitude to be a teacher/mentor team members with less experience.

Responsibilities:
Be a leader - Lead by influence both internally with teammates to build consensus on routine decisions as well as externally to help prospects understand the best way to solve and optimize workflows involving construction loans and get the most value out of the solutions Built provides.

Accelerate Implementation - Create and lead predictable implementation processes and help to accelerate the speed and consistency of implementations, ultimately provide unparalleled expertise about Built’s products/solutions for customer problems.
—Enterprise implementation kick-off and execution including maintaining project plans, monitoring timelines, ensuring clients attain stated goals, mitigating project risks, and ultimately providing a best in class implementation experience. 
—Management of associated project deliverables/outcomes and mentorship for team members
—Weekly internal status and health communication to the business stakeholders
—Anticipating potential project pitfalls and proactively developing solutions to avoid them

Accelerate delivery - Support predictable delivery by partnering with account executives to ensure that we are selling well-defined best-in-class solutions and help to facilitate collaboration amongst members of the sales and product team to ensure that we are delivering maximal value to the customer according to a well-defined project plan with timelines and milestones. This includes helping clients with different personalities see a better way of running their business and navigate the change management process. 


Improve products/solutions - Partner with our product and engineering organization to ensure that we are prioritizing product features appropriately, increasing empathy for our users, and collaborating on strategic initiatives such as product roadmaps. Become an expert on our products/solutions and routinely collaborate to help improve them. 


Train and educate - Intentionally partner with other leaders at Built to create force multiplying effects across the entire team and increase empathy for our users by sharing your knowledge and expertise about the industry as often as possible.

Traits and Experience:

    • 5+ years of experience in enterprise level SaaS-based platforms
    • Leads by example
    • Strong mentor and people developer
    • Results driven and get the most out of the people around them
    • Ability to execute
    • Highly organized
    • Problem solver and process thinker
    • Ability to manage many competing responsibilities
    • Excellent communicator
    • Personal responsibility to see both our clients and internal team succeed
 

Perks:
The rare opportunity to change the world and radically disrupt an industry
Unmetered Vacation
Flexible Hours
Weekly Team Lunches
Kitchen loaded with snacks, LaCroix, beer and bottomless coffee
Dog friendly office
Health Insurance