People Operations Associate (HR Generalist)

Nashville, TN (Hybrid) /
Strategy & Shared Services – People Operations /
Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.3T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payment products & services that enable participants to manage risk, maximize productivity and collaboration to ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 140 of the top financial institutions in the US and Canada, including  35+ of the top 100 US construction lenders. 

In addition to our recent $125M Series D funding and $1.5B valuation, we’re proud to have been named one of Forbes’ Top 100 Startup Employers in America for 2021. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

The People Operations Associate is a pivotal role to help the People Ops department execute the strategies needed to grow and strengthen the organization. This individual will play a key role in managing daily tasks & operations procedures, driving process improvement and operations efficiency and supporting the execution of HR projects and initiatives. The People Operations Associate will possess the ability to prioritize and juggle multiple tasks and excel working in a collaborative team environment. The People Operations Associate will work with detailed & highly confidential information, making a high level of accuracy, consistency, and thoroughness imperative. The People Operations Associate must be sensitive to HR practices, Team Member experience, and the overall needs of the business.

In this role you will,

    • Provide high-touch support to team members by responding to questions quickly and with a friendly and helpful approach
    • Responsible for the onboarding and offboarding processes and new hire support
    • Assist with ongoing Talent and Engagement processes and tools (HRIS, performance reviews, team member surveys, relocation, recognition, training)
    • Assist in the semi-monthly payroll process
    • Manage LOA process for all team members
    • Add/Update team member personal data into the HRIS database and/or document activities as requested such as manager change, compensation change, etc.
    • Assist Team Members with benefit-related questions. Respond to unemployment requests, employment verification, and assist with research of new and updated employment law/regulations
    • Participate and assist in People & Culture projects.


    • Bachelor's degree 1-2 years of prior experience in an HR role in a startup environment
    • A friendly attitude and willingness to tackle the people operations role with a more edgy approach
    • A curiosity and passion to learn
    • Always pushing things forward and simplifying our processes and procedures
    • A commitment to helping others and providing a high touch approach to the employee experience
    • An ability to tackle a lot of new things without getting overwhelmed
    • Motivated - You understand the impact of a highly satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
    • Organized - Ability to take on many projects with grace.
Our Perks
The rare opportunity to radically disrupt an industry
Competitive benefits including uncapped vacation; health, dental & vision insurance; and 401k
Holistic compensation package including base salary, bonus, and equity
Flexible Hours
Learning grants to support your professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them bring their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.