Implementation Manager

Nashville, TN
Implementation
Built Technologies is one of the fastest growing SaaS companies in Nashville. Recently named one of the 10 best tech startups in the area, we are experiencing a period of tremendous growth and have more than doubled in size and tripled our client base since January 2017. We founded Built to simplify the way capital moves into the construction industry. In late 2017, we took on a $21 million Series A investment from Index Ventures and Nyca Partners, enabling Built to capitalize on growth, team development, and bolstering investments in data utilization.

Built Technologies is an early stage FinTech company that is on a mission to change the way the world gets built with software applications that streamline the $1.2T construction lending market. Our technology helps money safely and efficiently move from lenders (i.e. banks, hard money/private money lenders, credit unions, hedge funds, etc.) to those building the communities around us (new construction homes, home renovations, commercial construction projects, infrastructure, etc.).
By digitizing this complex process, we can use data to help everyone involved make better decisions that impact the severity and volatility of real estate cycles - literally affecting everyone in the world. We are the winner of the Nashville Tech Council’s Growth Stage Company of the Year award, was named one of the Top Companies to Watch in FinTech by American Banker, and recently closed a substantial Series A investment. We are actively expanding our Customer Success team!

Summary:

As an Implementation Manager, you will be a company leader in onboarding new enterprise clients, specializing in all types of lending programs. The ideal candidate is one that has the ability to translate client needs into executable project plans and can lead clients through the onboarding process. The ideal candidate has a desire to lead clients through the change management process and has the aptitude to be a great problem solver and team member.

Responsibilities:

Be a leader - Lead by influence, both internally with teammates to build consensus on routine decisions, as well as externally to help prospects understand the best way to solve and optimize workflows involving construction loans and get the most value out of the solutions Built provides.

Accelerate Implementation- Create and lead predictable implementation processes and help to accelerate the speed and consistency of implementations; ultimately provide unparalleled expertise about Built’s products/solutions for customer problems.

--Implementation kick-off and execution including maintaining project plans, monitoring timelines, ensuring clients attain stated goals, mitigating project risks, and ultimately providing a best-in-class implementation experience
--Management of assigned project deliverables and outcomes
--Working with Sr. Implementation Managers on enterprise client implementations
--Weekly internal status and health communication to the business stakeholders
--Anticipating potential project pitfalls and proactively developing solutions to avoid them

Accelerate delivery - Support predictable delivery by partnering with account executives to ensure we are selling well-defined best-in-class solutions and help to facilitate collaboration amongst members of the sales and product team to ensure we are delivering maximal value to the customer according to a well-defined project plan with timelines and milestones. This includes helping clients with different personalities see a better way of running their business and navigate the change management process.

Improve products/solutions - Partner with our product and engineering organization to ensure that we are prioritizing product features appropriately, increasing empathy for our users, and collaborating on strategic initiatives such as product roadmaps. Become an expert on our products/solutions and routinely collaborate to help improve them.

Train and educate - Intentionally partner with other leaders at Built to create force multiplying effects across the entire team and increase empathy for our users by sharing your knowledge and expertise about the industry as often as possible.

Preferred Traits:
Leads by example
Results driven and gets the most out of the people around them
Ability to execute
Highly organized
Problem solver and process thinker
Ability to manage many competing responsibilities
Excellent communicator
Personal responsibility to see both our Clients and internal team succeed
Experience in enterprise level SaaS based platforms
 

Perks:
The rare opportunity to change the world and radically disrupt an industry
Unmetered Vacation
Flexible Hours
Weekly Team Lunches
Kitchen loaded with snacks, LaCroix, beer and bottomless coffee
Dog friendly office
Health Insurance