Partner Growth Associate

Nashville, TN /
Lender Services /
Full-Time
Built is a growth-stage FinTech company that is on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction finance market. We strive to empower lenders, owners/borrowers, builders, inspectors, and more with innovative technologies that enable participants to manage risk, maximize productivity and improve the experience of accessing and managing construction capital. Since 2017, we have doubled in size and tripled our client base. In 2019, we completed a Series B financing round of $35 million led by Goldman Sachs Investment Partners bringing our total funding to $59 million.  Our rapid growth gives us the opportunity to invest in team expansion and development.  

Built Services is a new division within the Built for Lenders business unit helping to streamline and simplify how Built’s clients access common services within the industry. We are seeking a highly entrepreneurial candidate that will have a unique opportunity to play a key role on an important initiative at Built. This role is a hybrid business development, partner success and operations role, focused on building, developing and maintaining inspector relationships.

Roles and Responsibilities:

    • Own the entire inspector experience from start to finish - first touch through ongoing maintenance and coordinate accordingly with cross-functional partners to optimize for scale
    • Proactively recruit and partner with new, qualifying inspectors through both outbound and inbound communication channels
    • Build trust-based relationships with our inspection partners and act as a thought leader and advisor to help drive adoption and growth
    • Collaborate cross-functionally to create and implement a training/certification program for inspectors
    • Set standard operating procedures for inspectors and monitor ongoing compliance 
    • Set operational rhythms for managing business development and partner success activities as well as communicating KPI’s organization-wide
    • Leverage data analytics to identify and communicate partner performance, risks and capture opportunities to improve
    • Understand our vendor’s business, operating models, and pain points and proactively explore ways to improve overall partner performance and satisfaction in collaboration with Product
    • Contribute to product roadmap discussions to facilitate alignment with lender services initiatives
    • Embrace Built’s mission and gain a strong understanding of our industry, products, services and technical systems

Qualifications:

    • Are entrepreneurial-minded with a get-it-done attitude
    • Have a bias toward action and a strong sense of prioritization
    • Possess the professionalism, charisma, enthusiasm, and knowledge to help inspection partners understand how to use and thrive in the Built platform
    • Are a ‘people person’ and value trust-based, meaningful relationships
    • Value analytics and data-driven decision making
    • Think in terms of people, process and technology and naturally look for ways to solve problems through the evolution of Built and its solutions
    • Maintain habitual empathy, unquestionable integrity, an unparalleled work ethic
    • Maintain a high degree of personal responsibility and ownership in everything you do
    • Are comfortable working in a fast-paced, start-up culture
Perks:
The rare opportunity to change the world and radically disrupt an industry
Competitive benefits including Unmetered Vacation; Health, Dental & Vision Insurance; and 401k
Flexible Hours
Weekly Team Lunches
Kitchen loaded with all the essentials to keep you productive