Data Project Manager

Nashville, TN /
Client Services – Implementation /
Full-Time
Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payments products & services that enable participants to manage risk, maximize productivity / collaboration and ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 110 of the top financial institutions in the US and Canada, including 25+ of the top 100 US construction lenders. In 2019, we completed our Series B raise led by Goldman Sachs bringing our total funding to $55M. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory.

The Data Project Manager coordinates critical data services for Built clients in order to ensure successful implementation and ongoing client success. This position combines client facing and internal operational responsibilities. The ideal candidate is one that enjoys working with clients in order to assist them in navigating complex data landscapes, is analytical in nature allowing them to understand non-uniform data sets from various sources, can drive project success by creating deadlines and holding both internal and external parties accountable to performance, and can balance competing priorities to ensure ultimate success. The ideal candidate is a problem solver (as each client has unique needs), is excited to create processes and strategies to assist each client in their conversion to Built, is a great communicator, and most importantly takes ownership of their projects and drives them to success.

Responsibilities

    • Serve as the primary point of client contact for all data services at all points in the customer lifecycle, from the sales process through implementation and ongoing account growth
    • Translate complex data concepts into a format that is easily digestible by non technical product users
    • Work with clients to obtain and validate data to be used in data services
    • Analyze client data and work with the engineering team to create a conversion plan
    • Ability to translate client business/reporting needs into data requirements/structures
    • Coordinate the scoping, prioritization, delivery and, where applicable, ongoing maintenance of client data services (one-time data import, ongoing data connections)
    • Establish and ensure adherence to a clear process for service prioritization and delivery, and improve the process over time based on feedback
    • Work with data services engineers to ensure orderly delivery of client data services
    • Work with client and internal stakeholders to maintain a prioritized queue of data services deliverables
    • Contribute to resource development and internal training plans to ensure that Built’s integration services are always well represented in client communications
    • Collaborate with the Built Product team to identify and refine opportunities for product updates based on needs identified while working with clients
    • The ability to create and adhere to project timelines and milestones is key as this role will create data project plans that are a part of a larger implementation project plan
    • Primary external responsibilities will include implementation data coordination (beginning in the sales process), as well as data services and data connection development for existing customer base

Qualifications

    • Experience managing projects
    • Experience working with large, non-uniform data sets
    • Experience working directly with clients and prospects to assess needs and define technical solutions
    • Excel proficiency is a must (advanced excel skills preferred)
    • Proficiency in Microsoft Excel manipulation
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Perks:
The rare opportunity to change the world and radically disrupt an industry
Competitive benefits including Unmetered Vacation; Health, Dental & Vision Insurance; and 401k
Flexible Hours
Weekly Team Lunches
Kitchen loaded with all the essentials to keep you productive