Sr. Implementation Manager

Nashville, TN
Implementation & Training
Full-Time
Built is a growth-stage FinTech company that is on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction finance market. We strive to empower lenders, owners/borrowers, builders, inspectors, and more with innovative technologies that enable participants to manage risk, maximize productivity and improve the experience of accessing and managing construction capital. Since 2017, we have doubled in size and tripled our client base. In 2019, we completed a Series B financing round of $35 million led by Goldman Sachs Investment Partners bringing our total funding to $59 million.  Our rapid growth gives us the opportunity to invest in team expansion and development.  

Summary:
As a Sr. Implementation Manager, you will be a company leader in onboarding new enterprise clients, specializing in implementing solutions across all types of Consumer, Commercial Real Estate (CRE), and Advanced Home Builder Finance (HBF) lending programs. This role is designed specifically for an individual with experience in implementing enterprise SaaS-based clientele capable of being a change leader in the largest financial institutions across the country. The ideal candidate has the ability to translate client needs into executable project plans, mobilize internal and external project resources towards the project goals,  ultimately leading enterprise-level clients through the on-boarding process. The ideal candidate has a desire to lead clients through the change management process and has the aptitude to be a coach/mentor team members with less experience and contribute to overall best practice methods for on-boarding new clients.

Responsibilities:
Be a leader - Lead through displays of influence both internally with teammates to build consensus on routine decisions as well as externally to help prospects understand the best way to solve and optimize workflows involving construction loans and get the most value out of the solutions Built provides.

Accelerate Implementation - Optimize & lead predictable implementation processes and help to accelerate the speed and consistency of implementations, ultimately provide unparalleled expertise about Built’s products/solutions for customer problems.
—Enterprise implementation kick-off and execution including maintaining project plans, monitoring timelines, ensuring clients attain stated goals, mitigating project risks, and ultimately providing a best in class implementation experience. 
—Management of associated project deliverables/outcomes and mentorship for team members
—Weekly internal status and health communication to the business stakeholders
—Anticipating potential project pitfalls and proactively developing solutions to avoid them

Accelerate Delivery - Support predictable delivery by partnering with account executives to ensure that we are selling well-defined best-in-class solutions and stimulating collaboration amongst members of the Sales and Product team to ensure that we are delivering maximal value to the customer according to a well-defined project plan with timelines and milestones. This includes helping clients with different personalities see a better way of running their business and navigate the change management process. 

Improve Products/Solutions - Partner with our Product and Engineering organization to ensure that we are prioritizing product features appropriately, increasing empathy for our users, and collaborating on strategic initiatives such as product roadmaps. Become an expert on our products/solutions and routinely collaborate to help improve them. 

Train & Educate - Intentionally partner with other leaders at Built to create force multiplying effects across the entire team and increase empathy for our users by sharing your knowledge and expertise about the industry as often as possible.

Traits and Experience:

    • 5+ years of experience in enterprise level SaaS-based platforms
    • Leads by example
    • Strong mentor & people developer
    • Results driven and get the most out of the people around them
    • Ability to execute
    • Highly organized
    • Problem solver and process thinker
    • Ability to manage many competing responsibilities
    • Excellent communicator
    • Personal responsibility to see both our clients and internal team succeed
    • Capable of commanding any room no matter the circumstance
 

Perks:
The rare opportunity to change the world and radically disrupt an industry
Unmetered Vacation
Flexible Hours
Weekly Team Lunches
Kitchen loaded with snacks, LaCroix, beer and bottomless coffee
Health Insurance