Sr Operations Software Analyst
Guadalajara, Jalisco
Product Development & Analytics /
Full-Time, Remote /
Remote
Who we are...
DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
The Sr Operations Software Optimization will be a pivotal member of the operations team, responsible for enhancing efficiency and effectiveness through the strategic optimization of software and systems. This individual will lead initiatives to identify, analyze, and implement improvements in operational software, ensuring seamless integration and optimal performance. The Sr Operations Software Optimization will contribute to process automation, data integrity, and the overall technological advancement of operational workflows. This role requires a highly analytical and technically proficient professional with extensive experience in software optimization, a deep understanding of operational processes, and a proactive approach to driving continuous improvement.
**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**
Must be able to read and write in English
Compensation is competitive and commensurate with experience and qualifications. It includes a base salary and performance-based bonuses.
Base Salary: $40,000 MXN / month
Benefits
Unlimited PTO
11 Paid Holidays
Annual Week off For the Holidays
Medical Insurance fully covered by Employer
Key Responsibilities
- Lead the analysis and optimization of existing operational software and systems, identifying bottlenecks, inefficiencies, and areas for improvement.
- Design and implement new software solutions or enhancements to streamline operational workflows, automate manual processes, and improve data accuracy.
- Collaborate with cross-functional teams, including IT, development, and various operational departments, to gather requirements, integrate solutions, and ensure successful deployment.
- Develop and maintain comprehensive documentation for optimized software processes, configurations, and best practices.
- Conduct performance monitoring and troubleshooting for operational software, ensuring reliability, scalability, and security.
- Evaluate and recommend new technologies and tools that can further optimize operational efficiency and effectiveness.
- Provide technical expertise and training to operational teams on new or optimized software features and processes.
- Manage software optimization projects from conception to completion, including planning, execution, and post-implementation review.
- Stay abreast of industry trends
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of proven experience in software optimization, systems analysis, or a similar role, with a strong focus on operational processes.
- High proficiency in relevant programming languages (e.g., Python, SQL) and experience with various operational software platforms (e.g., ERP, CRM, WMS).
- Strong analytical and problem-solving skills with a keen attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to translate complex technical concepts to non-technical stakeholders.
- Ability to manage multiple complex projects and deadlines in a fast-paced environment.
- Proactive and self-motivated, with a strong desire to drive innovation and continuous improvement.
Evaluation Metrics
- Effectiveness and quantifiable impact of software optimizations on operational efficiency (e.g., time savings, error reduction).
- Successful implementation and adoption of new or enhanced software solutions.
- Quality and completeness of documentation for optimized processes.
- Proactiveness in identifying and resolving software-related operational issues.
- Contribution to the strategic advancement of operational technology.
